A result-oriented professional with over 24 years of experience with Jawad Restaurant Group LLC, in their restaurant operations, restaurant management, business process re-engineering, budgeting and P&L management, strategic planning, menu planning, recipe development, performance management and marketing. Spearheading 3 brands Thai Express Restaurant, UAE, Magic Wok & Hakisushi, Bahrain as Divisional Manager Exhibited excellence in establishing and operating multi-unit Thai Cuisine Restaurant across UAE, Bahrain & Oman Strong commercial judgment with success in streamlining operations such as facilities, focusing on top-line & bottom-line performance, cost control & high level of customer satisfaction by practicing ROC & ABCD effectively Skilled in strategizing policies & procedures in the operating systems and training and motivating the front line staff to deliver 100% guest satisfaction Designed & conducted customized training programs to ensure that training & development initiatives were aligned with the organizational goals & culture by utilizing contemporary pedagogy, learning tools & methodology Defined service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation