Ramesh Kumar Email & Phone Number

Sindh, Pakistan

Leadership & Team Management:Led a team of IT Technicians, ensuring the efficient resolution of technical issues for 300+ users across multiple locations. Provided mentorship and training to enhance team performance.Managed escalations and high-priority technical issues, ensuring swift resolution and minimizing downtime.Technical Support:Spearheaded troubleshooting and support for complex hardware, software, and network issues, maintaining a 99% satisfaction rate.Directed the upgrade of 300+ systems, overseeing the migration from Windows 7 to Windows 10 and the deployment of Office 365, resulting in improved operational efficiency.Infrastructure Management:Managed the setup and maintenance of servers, workstations, and network devices, ensuring optimal performance and security.Implemented cybersecurity measures, including antivirus software deployment and encryption protocols, leading to a significant reduction in security incidents.Process Optimization:Applied ITIL best practices to improve IT support processes, reducing incident resolution times and enhancing service quality.Maintained comprehensive documentation of IT systems, procedures, and configurations to support consistent service delivery.Project Leadership:Led the deployment of MS Dynamics AX across multiple departments, training 300+ users and enhancing operational workflows.Oversaw IT projects, including network security upgrades and the installation of surveillance systems, delivering projects on time and within budget.

Badin

• Orchestrated the setup and supervision of 130 newly established computer labs, overseeing the installation of Windows 7 OS, Office, and educational software systems, ensuring seamless operations.• Provided 24x7 desktop support to promptly resolve hardware and software issues, minimizing disruptions to educational activities.• Conducted comprehensive training sessions and workshops on I.T and personal management, resulting in a significant 40% enhancement in teacher performance.• Acted as the lead technical contact for over 130 end-users, providing guidance and support for hardware and software issue resolution.• Leveraged project management methodologies to coordinate lab setup and maintenance activities effectively, ensuring timely completion and adherence to quality standards.• Implemented ITIL best practices, optimizing support processes, and reducing the average resolution time by 40%, enhancing overall support efficiency.

Matli

Responsibilities:• Developed, maintained and updated different types of databases and reports. • Troubleshooting of PC problems and Network Management of office Computers.• Maintained office record, files and employee records.

Hyderabad

Responsibilities: • Developed, maintained and updated different types of databases and executed SQL queries and generated reports. • Managed networking of office Computers. • Served through troubleshooting and installation of windows, antivirus and other softwares.

Badin

Responsibilities: • Conducted classes of diploma in IT students and taught languages (VB, Java, HTML, ASP) Databases (Oracle PL/SQL, SQL. • Conducted classes of Turbo C, VB, MS-Access, Web Development(HTML, Java Script, Java Applets, ASP) Networking(Windows Server 2000 and Win NT) and different theoretical subjects i.e. Introduction to Information Technology, Data Communication, Financial Accounting). • Helped Students in development of final projects in different languages • Conducted classes of diploma in IT students and taught languages (VB, Java, HTML, ASP) Databases (Oracle PL/SQL, SQL.

Master Of Business Administration - Mba, Management Information Systems, General, A+

Completed M.B.A major in Management Information System from University of Sindh, Jamshoro with 3.61/4.0 C.G.P.A (83%).

Diploma In Computer Science, Computer Science

Completed Diploma in Computer Science from Sindh Board of Technical Education, Karachi.