Sr.Technical Support Specialist L2
CurrentMy job duties included, but were not limited to.Configuration & troubleshooting of MS outlook office 365.Configuration & troubleshooting of VPN users (Global Protect).Troubleshooting laptop & desktop related to hardware & software issues.Assist to all users regarding system & software issues via remotely (Bomgar, RDP).Helps to users in configuration okta verify on mobile phone for the VPN authentication.Managing the onboarding & offboarding request.Installation and troubleshooting of local & network printer.Password reset of domain user account and ad account creation