Manager, CRM Team at Cryo Viva: Promoted from M2 to M3. Led communication within the team, RSMs, and ASMs at HQ. Achieved targets, conducted briefings and training on blood stem cells, ensured REs made daily home visits and updated the portal, attended monthly business reviews with RSMs, and educated customers on our products.

Team Manager, Effort BPO Ltd. (Aug 2012 – May 2015) Managed a 45-seat tele-calling center, ensuring smooth operational processes, achieving targets, and leading impactful training sessions.

Service Coordinator, Bharti Airtel Ltd. (DTH Division) (Sep 2008 – July 2012) Managed L1 & L2 escalation calls and sales & service claims for the South region. Verified new channel partner agreements, analyzed service request calls, and prepared comprehensive MIS reports. Demonstrated expertise with CRM Oracle R11 V application.

Quantitative Researcher, IMRB International (June 2005 – July 2008) Worked at IMRB International, a global market research firm part of the Kantar Group. As a Quantitative Researcher, I led the preparation of new project questionnaires and trained field executives on new products. Managed daily dashboards, analyzed field executive awareness, and assessed customer transactions and relationships across four circles. Coordinated a team of 15-20 field executives.Major Duties:1) Developed and implemented project questionnaires.2) Trained field executives on new products.3) Managed daily executive dashboards.4) Analyzed field executive awareness and customer feedback.5) Handled customer transaction and relationship assessments.6) Coordinated a team of 15-20 field executives.Success Highlights:1) Successfully improved field executive product knowledge and training effectiveness.2) Enhanced data accuracy and quality through meticulous analysis and reporting.3) Achieved a streamlined assessment process, positively impacting customer relationship management.4) Demonstrated leadership and effective team coordination, driving team performance and project success.