Ramesh Mohan Email & Phone Number

Bengaluru, Karnataka, India

• Lead and manage a team of presales engineers to develop and execute presales strategies for complex enterprise solutions.• Collaborate closely with Business Development teams to understand the client requirements and their business challenges and qualify sales opportunities.• Develop comprehensive and innovative solutions that address client needs, leveraging the organization's capabilities.• Conduct technical presentations and demonstrations to effectively communicate the value proposition of products or services to the customers.• Develop and maintain comprehensive presales proposals and presentations that align with customer needs and business objectives.• Manage the presales pipeline and ensure timely closure of opportunities.• Stay up to date on the latest industry trends and technologies to ensure company's presales strategies remain competitive.• Contribute to the development and implementation of presales process improvements for better revenue generation.• Gather feedback from clients and internal stakeholders to continuously improve presales processes, messaging, and strategies.

Bengaluru, Karnataka, India

Responsibilities:• Proven ability to develop and implement creative solutions to complex problems.• Delivered services to customer locations within specific timeframes.• Demonstrated leadership skills in managing projects for PMs from concept to execu-tion.• As part of the Solutioning and architect’s team of ANZ region, I am handling RFS/RFP/RFI from various domains (storage, virtualization, Network, Security etc.) for leading banks in Australia & New Zealand including few other ANZ customers as well.• Understand customer needs and agree to their requirements.• Build lasting relationships with customers.• Ensuring solutions stated in the Statement of Work are best practice and in line with client requirements.• Managing the sales bid process by responding to RFS proposals by doing costing, pricing via the in-house tool called Solution Definition Manager (SDM).• Working closely with Sales to ensure the successful closure of the sales process.• Provide technical solutions in a professional manner and to agreed timeframes.• Interface with Architects, SMEs and Project Management teams to structure and produce compelling sales proposals/commercials with the agreed level of deliverables and estimated milestones.Achievements:➢ Working on multiple customer’s project requests without SLA breach and by maintaining the quality of the SoW proposals with costing/pricing where appropriate for less than and greater than $1m deals.➢ Worked on the RFS for an Australia’s leading bank for their Enterprise Control-M upgrade and migration from IBM storage to EMC and created the SoW with high-level design interfacing with different teams along with the costing for about $2m.➢ Worked on RFP for an Australian University transition project where the requirement was to migrate (Lift & Shift) IT Infrastructure from 3 different locations to VMC on AWS cloud (Landing Zone).

Bengaluru, Karnataka, India

Responsibilities:• Worked as Solution Manager that was part of the Solutioning and architect’s team of ANZ region and handling RFS from various domains (storage, virtualization, Network, Security etc.) for one of the leading banks in Australia including other portfolio accounts as well.• Skilled at working independently and collaboratively in a team environment.• Proven ability to develop and implement creative solutions to complex problems.Achievements:➢ Worked on more than 500 RFS requests without SLA breach and by maintaining the quality of the SoW proposals with costing/pricing where appropriate for less than and greater than $1m deals.

Bengaluru, Karnataka, India

Responsibilities:• Worked as part of the monitoring team that is maintaining and managing the IT infrastructure comprised of ~5000 Windows + Unix servers using IBM Tivoli and Microsoft SCOM for one of the leading banks in Australia.Achievements:➢ SCOM 2012 R2 design and setup for an UK based client: Project Description: As an SME I was involved in the initial call for this SCOM 2012 implementation project and understood the client's requirement and urgency. However, front end interaction was from an EMEA team member for whom I assisted and completely helped throughout this project. Contribution: I had setup their test environment and then I had designed and implemented SCOM 2012 R2 server roles in PRODUCTION. Installed Update Rollup (UR3) and then imported AD, OS and SQL MPs etc.Contribution:  Conducted SCOM classroom training for all existing Rhythm, Blue and Jazz roles for a month. Identified missing patches on few monitoring agents (~300) and automated the cumulative updates distribution using script and agent’s tasks from the console. Automated ITM Agent uninstallation on ~500 Windows Servers through VB script and SCOM agent task.

Bengaluru, Karnataka, India

• Maintaining and managing the current global SCOM infrastructure @ TI comprised of 1500 windows servers + 2500 Unix servers that forward data to the SCOM RMS through Quest connector box acting as an SNMP receiver.• Supporting all the internal support teams (SQL, Exchange, AD, WST, WTS) requests which include creating custom rules, monitors and tasks etc. by maintaining the infra-structure.• Keeping track of all SCOM agent’s health status and reinstalling SCOM agent back on servers that are re-baselined and HW upgraded.• Checking the Microsoft Catalog website for updated/new MPs and import them in production after testing in the lab environment.• Ensuring that the SQL DB maintain plan runs successfully & SCOM DBs backed up every day.• Working on default/in-built reports, publishing them, and writing SQL queries to pull various data for creating custom reports out of SCOM DW.• Troubleshooting MP scripts and writing WMI queries, custom VB and PowerShell scripts as per requirement.• Taking care of SCOM and BMC Patrol agent & Portal agentless installations on Windows, Linux & Solaris serversAchievements:• Conducted the MOM & SCOM reviews for the first time in TI with the help of Microsoft Support Engineer and MS certified that the MOM environment is healthy.• Created a separate management group and moved all Exchange and SQL servers to a new MOM Management server due to DB performance issues without hassles.• Migrated MOM 2005 infrastructure to SCOM 2007 R2 including the custom rules, scripts and tasks etc. Recently moved SCOM DBs from SQL 2005 to SQL 2008 R2• Installed SCOM setup in production environment, pushed agents, imported the MPs, created security-based user-roles, monitoring the web-applications & created custom rules & monitors, fine-tuning the MPs etc.• Configured and tested certificates authentication for DMZ servers and servers that are in untrusted domain/workgroups in the production environment.

Bengaluru, Karnataka, India

Responsibilities:• Providing ultimate support for MS Professional and Premier Partners on SMS 2003, MOM 2005 (started off with SCOM 2007 & SCCM 2007)• Handling severity – B & C cases for them and resolving their issues up to their satisfaction as early as possible.• Taking remote control of their desktop by establishing MS Easy assist session to resolve and address their complicated and critical issues.• Providing Beta support for last two months to the TAP customers for their SCCM 2007_Eval edition product testing & solving their issues accordingly.• Use product knowledge to enhance the Microsoft customer experience by providing expertise on new products that are in development.• Respond quickly, clearly, and concisely to difficult or challenging questions, which ensures that the right resources were engaged to resolve difficult customer is-sues.• Consistently attending case triage & huddles to identify the next steps to resolve outstanding cases.• Provided effective technical guidance for customers/partners, which resulted in improved customer/partner experience (CPE) and customer/partner satisfaction surveys (CSATs)• Recognize best practices and use them to lead improved global processes, which resulted in improved worldwide collaboration and customer experience.• Lead Support personnel to communicate urgent issues in a timely manner, which results in excellence in resolving their issues.• Undergone various levels of Cultural and Communication trainings for providing support to Europe, UK, and Middle East customers. Achievements:• Got spot recognition award for the 2nd quarter in the fiscal year 2008• Got direct appreciation emails from SMS program manager and TAM for engaging the resources at right time, subsequent follow-ups towards resolving the issue for the customer(s)• I have written a couple of solution articles – 1 for SMS and 1 for MOM. • Delivered internal triages for the team members in SMS, MOM and Forefront Client Security.

Bengaluru, Karnataka, India

Responsibilities: • Giving remote support and taking control over the support costs by outsourcing support and maintenance of client application systems in production to us.• Supporting a global MNC client using VPN and Citrix client through direct mail and voice mail system.• Providing basic support for AS400 & SAP, second level support for PCs, Servers and their networking environment on both the application and operating system levels.• Monitoring helpdesk support mailboxes called ‘BOCE Global IM Support’ & ‘Auto-Email’ and resolving/escalating for the mails accordingly.• Defining and reporting server inquiries including backup notifications, backup failures, and disk space alerts etc.• Resolving their minor level PC based enquiries/problems using Dame Ware Mini Remote Control.• Creating network account on WinNT, Email account on Exchange servers and user ID on AS400 systems for new employees.• Provide password reset support for all their system passwords including network, AS400 systems and SAP client systems.Activities performed onsite for BOC Edwards in Crawley, UK from Oct’05 to Feb’05: Installing BOCE standard image on new desktops and laptops. Configuring users Blackberry devices to access their MS Outlook mails at any point of time. Backup scheduling and restoration of databases, user data using VERITAS backup EXEC in all the Win NT/2000 servers. Initializing daily backup tapes on all the 10 IBM iSeries AS400 servers. Scheduling month/year end backup by logging into the RTM console of each and every AS400 system. Inventory of tapes on all Win NT/2000 & AS400 servers and tape management. Coordinating with the offsite storage vendor for recycling of tapes and responsible for storage of backup tapes of other European sites in Crawley. Monitoring a mailbox called ‘Support Procurement’ in which users will request for all hardware & software purchases.

Chennai, Tamil Nadu, India

Responsibilities in ABN AMRO BANK:• Administering Asia Pacific domain of ABN AMRO – ‘APININD’ domain. Implemented LISA (LAN Implementation Standard for ABN) Security standard by using profiles and permissions.• Backup scheduling and restoration of databases, user data and mailboxes using NT back up, VERITAS backup EXEC.• 365x24 hour support & uptime of all the Servers, leased/ISDN links originating out of Chennai.• Configuring and troubleshooting of Servers, Desktops, Hubs and Switches.• Implementing and testing (User Acceptance Test) of any IT projects that the bank undertakes, which includes new hardware/software and applications.• Support for all customized applications running in ABN AMRO Bank.• Coordinating over phone & mail with DPC, InfoSec, Application support and SysAdmin groups at Mumbai for any technical queries and problems.• Maintaining around 180 machines which includes DELL, IBM, COMPAQ and HP etc.• Supporting in the process of uploading and downloading to and from AS400 server.• Configuration of Local Printers as well as Network Printers using print server (WinNT).