Ramesh Mohan Email & Phone Number

Bengaluru, Karnataka, India

• Lead and manage a team of presales engineers to develop and execute presales strategies for complex enterprise solutions.
• Collaborate closely with Business Development teams to understand the client requirements and their business challenges and qualify sales opportunities.
• Develop comprehensive and innovative solutions that address client needs, leveraging the organization's capabilities.
• Conduct technical presentations and demonstrations to effectively communicate the value proposition of products or services to the customers.
• Develop and maintain comprehensive presales proposals and presentations that align with customer needs and business objectives.
• Manage the presales pipeline and ensure timely closure of opportunities.

Bengaluru, Karnataka, India

• Responsibilities:
• Proven ability to develop and implement creative solutions to complex problems.
• Delivered services to customer locations within specific timeframes.
• Demonstrated leadership skills in managing projects for PMs from concept to execu-tion.
• As part of the Solutioning and architect’s team of ANZ region, I am handling RFS/RFP/RFI from various domains (storage, virtualization, Network, Security etc.) for leading banks in Australia & New Zealand including few.
• Understand customer needs and agree to their requirements.

Bengaluru, Karnataka, India

• Responsibilities:
• Worked as Solution Manager that was part of the Solutioning and architect’s team of ANZ region and handling RFS from various domains (storage, virtualization, Network, Security etc.) for one of the leading banks in.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to develop and implement creative solutions to complex problems.Achievements:➢ Worked on more than 500 RFS requests without SLA breach and by maintaining the quality of the SoW proposals with.

Bengaluru, Karnataka, India

• Responsibilities:
• Worked as part of the monitoring team that is maintaining and managing the IT infrastructure comprised of ~5000 Windows + Unix servers using IBM Tivoli and Microsoft SCOM for one of the leading banks in.

Bengaluru, Karnataka, India

• Maintaining and managing the current global SCOM infrastructure @ TI comprised of 1500 windows servers + 2500 Unix servers that forward data to the SCOM RMS through Quest connector box acting as an SNMP receiver.
• Supporting all the internal support teams (SQL, Exchange, AD, WST, WTS) requests which include creating custom rules, monitors and tasks etc. by maintaining the infra-structure.
• Keeping track of all SCOM agent’s health status and reinstalling SCOM agent back on servers that are re-baselined and HW upgraded.
• Checking the Microsoft Catalog website for updated/new MPs and import them in production after testing in the lab environment.
• Ensuring that the SQL DB maintain plan runs successfully & SCOM DBs backed up every day.
• Working on default/in-built reports, publishing them, and writing SQL queries to pull various data for creating custom reports out of SCOM DW.

Bengaluru, Karnataka, India

• Responsibilities:
• Providing ultimate support for MS Professional and Premier Partners on SMS 2003, MOM 2005 (started off with SCOM 2007 & SCCM 2007)
• Handling severity – B & C cases for them and resolving their issues up to their satisfaction as early as possible.
• Taking remote control of their desktop by establishing MS Easy assist session to resolve and address their complicated and critical issues.
• Providing Beta support for last two months to the TAP customers for their SCCM 2007_Eval edition product testing & solving their issues accordingly.
• Use product knowledge to enhance the Microsoft customer experience by providing expertise on new products that are in development.

Bengaluru, Karnataka, India

• Responsibilities:
• Giving remote support and taking control over the support costs by outsourcing support and maintenance of client application systems in production to us.
• Supporting a global MNC client using VPN and Citrix client through direct mail and voice mail system.
• Providing basic support for AS400 & SAP, second level support for PCs, Servers and their networking environment on both the application and operating system levels.
• Monitoring helpdesk support mailboxes called ‘BOCE Global IM Support’ & ‘Auto-Email’ and resolving/escalating for the mails accordingly.
• Defining and reporting server inquiries including backup notifications, backup failures, and disk space alerts etc.

Chennai, Tamil Nadu, India

• Responsibilities in ABN AMRO BANK:
• Administering Asia Pacific domain of ABN AMRO – ‘APININD’ domain. Implemented LISA (LAN Implementation Standard for ABN) Security standard by using profiles and permissions.
• Backup scheduling and restoration of databases, user data and mailboxes using NT back up, VERITAS backup EXEC.
• 365x24 hour support & uptime of all the Servers, leased/ISDN links originating out of Chennai.
• Configuring and troubleshooting of Servers, Desktops, Hubs and Switches.
• Implementing and testing (User Acceptance Test) of any IT projects that the bank undertakes, which includes new hardware/software and applications.