Ramesh Murugesan Email & Phone Number

Bengaluru, Ka, In

Global

Global Head of Quality, responsible for driving Quality/ CI DNA, Process Excellence, Innovation, Standardization and Best in class Delivery Quality Practices.

India

Head of Business Excellence and Data Science for US Healthcare Provider outsourcing business, responsible for Quality Assurance, Compliance, Strategic Initiatives, Continuous Improvement, Operational Excellence, Digital Transformation and Data Science / Machine Learning deployments.1) Set-up Data Science function for the business and helped deliver over $500K hard savings in the first year of the function's inception (Predictive analytics using Machine Learning algorithms to help drive collections efficiency).2) Conceptualized and deployed an innovative Quality review mechanism to improve claim resolution and cash outcomes for a key client. (>40% improvement). (2021-22)3) Conceptualized and co-delivered along with Training team, a case study based workshop for TL+ employees to improve their responsiveness and accountability (perceivable improvement observed for ~60% of the participants). (2021)4) Helped publish multiple market facing case studies. My blog on Data culture is available at https://sagilityhealth.com/building-a-successful-data-culture-in-the-post-pandemic-healthcare-reality/5) Delivered tangible value add (worth > $2M) for the business and clients (2020 - till date)

India, United States

Head of Quality Assurance, Business Excellence and Business Intelligence, leading teams across multiple sites. 1) Centralized the Quality function which was earlier an integral part of operations, streamlined audit delivery across sites and achieved over 30% improvement in auditing efficiency in ~ 5 months time.2) Designed and deployed Quality framework comprising of transactional audits, transformational audits and process audits to achieve high quality of outcomes.3) Completed baselining exercise for Digital transformation of payment posting operations across all the clients.

India, Philippines

Head of Quality Assurance, Business Excellence and Centralized MIS, leading teams across multiple sites. 1) Drove 18% reduction in Cost of Quality (COQ) across sites (~$300K p.a.).2) Led operations analytics efforts and drove an overall effort reduction across sites by 6%, working closely with the COO (~$1.4M p.a.).

Global

Formerly known as Xerox Business Services. Global Director of Quality and Process Excellence for Conduent's Finance, Accounting & Procurement BPO Services spread across APAC, Europe, US and LatAm regions consisting of ~ 5000 people serving 40+ clients. Led a team of 12 Black Belts and Master Black Belts in APAC, Europe, US and LatAm regions to establish a culture of continuous improvement. Improved people participation in continuous improvement initiatives by over 200% and delivered ~ $2M savings. Conduent Inc. is a business process services company headquartered in New Jersey. It was formed in 2017 as a divestiture from Xerox.www.conduent.com

Global

Delivery Excellence & Transformation lead for Global People Mobility and Shared Services, responsible for driving process improvement projects / workshops, descriptive/predictive analytics, developing capacity/cost models for service delivery, operational excellence deployment and training.2013 - 2015: Handled HR & Facility Management process simplification and automation projects in India, OE principles deployment in People Mobility shared services (Business impact ~ $1M).2011 - 2013: Played a pivotal role as Master Black Belt in setting up measurable, repeatable and predictable processes for Global People Mobility, spanning across all geographic units of Accenture. Financial impact ~ $44M 2009 - 2011: Lean Six Sigma coach for Accenture corporate functions and shared services (HR, F&A, Procurement, CFM, CRM etc.) in the EMEA and Philippines regions. Helped deliver over $3M savings.

Kolkata, Mumbai, Noida, Haridwar, Dehradun

Started my career as Development Engineer in R&D and Corporate QA. Exited the organization as Head of Quality Assurance for the two manufacturing plants at Uttarakhand (end to end responsibility for Manufacturing Quality - right from RM inspection through Market place Quality, Cost Reduction and Quality Improvement Projects, TQM initiatives, Liasoning with Bureau of Indian Standards for Product ISI certification, Pollution Control Board for compliance to environment standards and statutory reports filing, Third party auditors for ISO certification etc.) Other responsibilities handled on a short term: Production, Procurement, Recruitment and Training

Mba, It & Systems

Young Professionals Program

B.Tech, Chemical & Electrochemical Engineering