• Orchestrated headcount planning, attrition management, and expense control, meeting billable objectives for the practice group.• Enhanced delivery efficiency by implementing reusable assets, driving skill development, and advancing team capabilities, resulting in a 20% improvement in project delivery timelines.• Captured best practices and methodologies, transforming field knowledge into actionable processes and tools for organization-wide use.• Led the development of “Practice Centers of Excellence,” facilitating cross-functional expertise and driving a 30% increase in team productivity.• Collaborated with HR, Business Operations, and Training departments to streamline operations and maintain high standards of service.• Developed targeted training modules for new hires, focusing on essential skills that enhanced onboarding efficiency; streamlined the process reduced average time-to-certification from 12 months to just 9 months.• Technologies: MS Word, MS Excel, Financial Force, Workday.

Extensive experience (24+ Years) in leading delivery of projects within a Managed Services. Responsible for a group of customers from the acquisition of the customer in the transition phase through the customer’s life cycle within time, budget & quality parameters as per project management & best practice guidelines.

• Directed project teams, balancing skills and resources to meet project demands, which resulted in 25% reduction in SLA breaches.• Served as the primary offshore liaison for clients, managing critical interactions and resolving issues to maintain high customer satisfaction.• Standardized technical delivery processes, reducing variance and achieving a 15% increase in adherence to service delivery standards.• Applied ITIL framework to incident, change, and problem management, met SLA and KPI targets as per Statements of Work.• Initiated continuous improvement initiatives, addressing risks and issues strategically, resulting in 20% fewer project delays.• Facilitated pre-sales teams, contributing to a 30% success rate in proposal acceptance.

• Managed a team delivering 24x7 infrastructure support for production, QA, and development, maintaining 99.9% system uptime.• Optimized database environments by configuring TASM and adjusting capacity planning, resulting in a 40% performance improvement.• Led incident and change management, ensuring SLA compliance, and reduced incident response time by 15%.• Trained team members, enhancing skill levels and achieving 100% SLA compliance within the team.• Conducted technical interviews and performance evaluations to support the growth of high-performing teams.• Technologies: Teradata Tools (BI, Database, ETL, Development Tools).

• Developed an EDW environment on Teradata 12.0 for clients including Altria and Winn-Dixie, optimizing data migration and backup processes.• Implemented Multi Temperature feature of Teradata to drive compute efficiency at Bharti Airtel, resulting in 100% Query performance and 20% cost savings on storage infrastructure.

• Led Oracle database management for data warehousing, ensuring high availability and scalability.• Deployed IT infrastructure and applications for Reliance Webstores, managing systems that served over 500 locations.

• Designed and deployed commercial applications for order management, financial accounting, and invoicing, achieving 30% reduction in processing times.

Booking Keeping, Bills Receivable, Ledger Maintenance, Bills Payable and Junior Programmer.