- A family owned tea and herb supplier since 2001 with high quality tea from around the world.- Travel globally to meet new suppliers to enhance quality and products. - Fostered communications with reputable health stores, providing - weekly newsletters and inventory updates. - Developing new business and maintaining strong relationships with clients. - Local event coordination for trade shows to build brand awareness - Oversee and consult new package labeling, image and project planning. - Planning logistics and assisting with international custom clearance. - Managing warehouse stock requirements for trade shows and websites, working with Microsoft Office, Outlook, SharePoint, Photoshop CS, and PowerPoint.

SR&ED Tax CreditsGovernment GrantCost optimizationTax Recovery Non dilutive R&D/Grant Financing and Loans

- Supervise and train 20+ team members on process and procedures. - Planning monthly success plans individually for the team to meet goals. - Quality analysis audits and reporting to maintain business standards. - Review surveys and coaching to help with company alignment. - Handling client escalations and resolution assistance for the team. - Plate management to ensure client requests are handled promptly. - Review metrics for daily/weekly development plans to achieve service standards. - Help manage scheduling adjustments and daily staffing roles for the team. - Hold meetings and coaching sessions daily to increase productivity and morale. - Assisting with system upgrades and training to ensure a clear understanding. - Providing support with performance recovery plans and corrective action. - Implementing new strategies for efficiency based on business needs. - Payroll approvals and adjustments for the team.

- Assist team leader with daily duties and plan execution. - Quality analysis audits and reporting to maintain business standards. - Queue management to ensure a seamless experience and prompt service. - Create team building exercises to build morale. - Mentor duties assisting as point of contact for real time support. - Handling client escalations and recovery. - Case assignment and triage department workload based on urgency.

FEDERAL ELECTIONS CANADA

- Maintaining Toyota standard throughout the store to create a strong positive environment for staff and clients.- Team management with scheduling, targets, action plans and administration. - Recruiting and coaching 15 + staff with structured Kaizen sales training plans. - Team morale building exercises and meetings to create a positive environment. - Improved the Business Development call center to increase customer retention. - Portfolio management for retail and lease accounts using CRM systems. - Ordering vehicles for stock, trade-in appraisals and inventory management. - Purchasing required services and invoicing daily/monthly dealership cost. - Coordinating Lease renewals and return inspections for damages.

- Maintained strong business relations with clients and building rapport. - Client management utilizing CRM systems and tools to negotiate enhancements to current contracts. - Recruiting and coaching 10 + staff with daily duties, hours and sales process. - Managed and distributed leads with Lease Buster to increase volume and profitability.

Under new management, owned by the Dilawri group the Largest auto group in canada.

- Seasonal sales and brand focus merchandising with signage, product placement etc. for in-store display. - Client management and KPI tracking to increase sales and brand awareness. - Assisting in the hiring process for 10 + staff with daily duties, hours and sales process. - Shipment delivery and tracking weekly to manage in store stock quantity. - Assist with store openings and training with visual direction for clear understanding. - Holding demonstrations to better understand products with staff and clients.