Supporting high performing teams focused on applications portfolio for eCommerce, mobile, store systems, marketing/loyalty, analytics, and integrations platforms.

Developing digital strategies to increase the company’s on-line revenue, by expanding Digital Market Places, Click and Collect, Home Delivery and Mobile Application capabilities. Identifying competitive advantages and developing a compelling go-to-market capabilities such as Loyalty, Digital Couponing, “Mobile Scan and Go”, Personalization and enhanced customer experience and engagement.Establishing the BI/Analytics strategy, organization and execution to fully utilize existing data to create impactful business insights using: Cloud Native Analytics platforms and tools such as Snowflake, Tableau, etc.; Implementing a comprehensive retail data model for sales, movement and customer data; Executing on roadmap to provide Pricing and Promotion optimization, Marketing and Merchanting insights, EDW and ReportingDriving business transformation and value using technology collaborating with leadership teamCreating objectives for the transformation of IT processes, capabilities, and operating model in support of the business transformation visionEstablishing IT Services framework and IT security policies (including PCI compliance). Maintaining and effective governance for IT controlsOversee the technological infrastructure (networks and computer systems) to ensure optimal performance

Driving technology strategy, aligning business and emerging technology that rapidly implement personalized customer experiences across Petco’s 1500+ stores. New experiences include Omnichannel / Digital Slide to Store, Mobile clienteling applications and merging of, and interaction between, the physical and digital channels.Executed using an integrated, cross-functional working team spanning supply chain, planning and store operations, to deliver on optimization of supply-chain-related store tasks (sourcing and inventory optimization), including order fulfillment from store (ship from store).Accelerating innovation in strategically relevant areas such as artificial intelligence (AI) and machine-learning based analytics / business insights, customer 360 and personalization to drive revenue and competitive advantage.Identified and executed on pivoting Petco away from legacy integration platform to an API first strategy to streamline delivery of new business capabilities, extend existing systems to support additional channels and enable continuous cross-channel client experiences.Aggressively executing on Microservices, CICD and DevOps to deliver on innovative and critical customer facing initiatives. Espousing a pragmatic business outcome-driven approach to enterprise architecture organization with a focus on harnessing the opportunities of innovative new technologies to create new business opportunities.Catalyst for open innovation relationships with startup accelerators, venture capital (VC) firms and technology partners.

Developed strategic technology roadmap for leading global specialty retailer with detailed cost/benefit analysis of over 20+ initiatives across personalization, merchandizing, Omni-channel sourcing and fulfillment, digital commerce, analytics and consumer insights. Established a “Retail Data Foundation” strategy for a global apparel and footwear CP/Retailer to enable client’s strategic business functions, such as planning, merchandizing, store operations, etc., with an information fabric to optimize key business decisions. Directed strategy, delivery and implementation of a complex Omni-channel fulfillment including Buy On-line Pick-up in Store, Ship from Store and Save the Sale for multiple national retailers.Implemented a Mobile Cross Channel Store Associate solution that helped drive revenue via. increased employee productivity. Lead a global team with a focus on developing a single product and pricing integration for both online and retail channels so as to provide the customer with a consistent and seamless “Omni-channel Retailing” experience.

Responsible for the professional services revenue, profit/margin, engagement delivery and execution to customer satisfaction for a portfolio of customers in North America. Technology focus on Omni Channel Selling and Fulfillment solutions, E-Commerce, Mobile, Social and Analytics.Deployed direct-to-consumer (DTC) Order Management system, store order management and call center solution for a leading national retailer. Lead the delivery and roll-out of next generation mobile Point of Sale platform with a goal to achieve strategic business objectives of reducing time-in-line, line busting and device consolidation.Driving innovative First of a Kind (FOAK) solutions using Social and Mobile platforms to drive increased targeted promotions to customersDecisive responsibility to resolve client escalations, handle objections and adapt problem definitions and solutions to all constituent’s satisfaction and ensure on-time / on-budget projects to gain reference-ability. Developed and managed a pursuit team, across the portfolio of key accounts, of subject matter experts. Objective was to ensure innovative solutions deployed in the field was being disseminated across the consulting practice. Manage a highly skilled team of Enterprise and Solution Architects, Delivery Managers, Project Managers and Consultants, including a dotted line reporting of off-shore resources.

Selected to start a revenue focused organization with a global mandate to support sales teams by providing applications solution architecture, proof-of-concepts, services sizing, approach and execution strategy to meet requirements during the sales cycle. Lead the organization from inception in 2008 thru 2010.

Responsible for the direction, approach, management of the strategy, planning and implementation of E-Commerce solutions.