Ramesh Radhakrishnan Email & Phone Number

Frisco, Tx, Us

Waco, Texas, United States

I am part of the Early Universe Cosmology & Superstrings (EUCOS) group at Baylor University headed by Professor Gerald Cleaver. (https://www.baylor.edu/physics/index.php?id=68540)Current Research interests: General Relativity, Wormholes in modified gravity, Dark matter halo wormholes, QFT and AdS/CFT. I am also interested in the theories behind Quantum Matter and String duality. My Physics webpage: https://sites.google.com/view/Ramesh-Radhakrishnan

Dallas, Texas

I was a Manager in Deloitte's Enterprise Performance Practice with a focus on leading ServiceNow Implementations in the areas ITSM, ITOM, ITAM, ITBM. In addition to leading delivery programs, I was also working with the Deloitte Large deal team helping them with responding to large and strategic RFPs. Delivery Experience: Project Manager for a ServiceNow Discoveryengagement. Led all the discovery sessions forITSM• Used Deloitte’s Agile Discoverymethodology to discover current state and document target state requirements• Conducted Joint Application Design (JAD) workshop sessions to design the target stateenvironment for the following moduleso Incident Managemento Problem Managemento Change Managemento Configuration Management (and CMDB)o ServiceNow Discovery for target state and review of current discovery tools(including Qualys for network security scanning)o Service Mapping for target stateo Service Portal and Service Request Management• Produced Target state JAD documents and level of effort to implement target stateCompany XYZ Program IntegrationProgram Manager for a Global Finance Transformation initiative. Helped their Global CFO integrate~10 different Global Programs into an integrated PMO with a common goal for creating a singlesource of truth. Set up cadence for Steerco, program integration, planning and integrated riskmanagement.

Dallas/Fort Worth Area

- Project Manager - PowerApps Dev for a Pavement Construction Leader in this region- Project Manager - Scheduling Board Dev for a Pavement Construction Leader in this region- Project Manager - O365 Assessment and Migration for New Acquisitions- Project Manager - O365 Intranet development for an Industrial Automation firm based in Louisiana- Project Manager - Steel Processing Application Development for a Shipping Yard in Louisiana - PM/BA for multiple Enterprise Retail Application Rollouts - Lifecycle - Design, Development, QA/Test, UAT, and Large Scale Deployments- Project Manager - Application Migration to Azure Cloud for a Dallas Client - 2019- Project Managed a 1E Nomad and SCCM based App Deployment and Content Management implementation - 2018- Tech Lead in a ServiceNow & ITIL Assessment for a Petroleum Major in Houston. 10 Week Assessment including Incident, Problem, Change, Project Portfolio, Configuration, Access, Service Request and Knowledge Management. Assessment included comparison with KCS for KM, and London Upgrade Readiness Review - 2018- Lead in a ServiceNow GRC Implementation effort - 2018- Project Manager - Dynamics 365 - Contracts Management Enhancement work - 2018- PM/BA - ServiceNow IT Business Management Implementation and Jakarta Upgrade for a Major Speciality Retailer in the DFW area. - Head Quartered in Baton Rouge, Sparkhound has a major presence in Dallas, Houston, Baton Rouge and Birmingham. - Data Migration challenges faced and mitigated: Migrate PDP Pages from Project Server into ServiceNow as ITBM Projects. Field mapping between Project Server Fields and ITBM fields, Importing schedules from MPP to Project Console in ITBM, Linkage between Servicenow Projects and corresponding project documents in Sharepoint.

Program Managed a large scale ITSM/ServiceNow rollout for a mining company. Program includes implementing service support processes including ServiceNow discovery and Configuration Management, Self-Service Portal, Mobility, UI/UX, and many other aspects such as UAT and Training that is typical in a large scale rollout. Recently helped an Automotive Major in establishing an IT Service Excellence Office including organization structure, roles and responsibilities, SEO framework, and Ideas/Innovation approval and implementation process. Established Process Improvement initiatives across, Incident, Problem, Major Incident and Event Management. Evangelized ITIL Best Practices and Established Processes for Incident, Problem, Change, Configuration, Capacity and IT Service Continuity Management for a Petroleum Major in Texas. Led the following Programs and Organizations: Infrastructure Strategy & Effectiveness, Data Center Consolidation, Migration and Virtualization, Infrastructure Sizing cell, Technology Refresh, IT Service Management and VDI. Projects: Service Management Rollout for a Private Cloud environmentService Management Rollout for a multi-tower Application Support Group

Dallas/Fort Worth Area

Leading Infrastructure Transformation Consulting Services for the Energy, Communications, Utilities and Services (ECS) Sector at Infosys.

Product Management for CIMCO's Data Center and Managed Services products

IT Services Consultant in the Global Complex Deal Team within Sun Global Sales and Services Practice.

IT Architect in Sun Professional Services and then in Sun's Data Center/Systems Practice. Conducted Customer Data Center Assessments, Provided Consulting Services and Workshops on Customer Data Center Operations using ITIL Best Best Practices. Provided Engagement Management Services by crafting Professional Services SOWs, SLAs, Proposals and Pricing Models.

Worked on solving problems related to Technical Escalations with a focus on Sun's Global Services Delivery customers.

Doctor Of Philosophy - Phd, Theoretical And Mathematical Physics

Activities and Societies: Member and Student Ambassador - American Physical Society

M.A, Theoretical And Mathematical Physics

Activities and Societies: Member and Student Ambassador, American Physical Society

M.S, Physics

Activities and Societies: Member, American Physical Society Member, Institution of Engineers, IndiaStatistical Mechanics: The study.

M.S, Computer Science

Activities and Societies: Master's Project: User's Response Time Optimization in a Metropolitan Area Network.

Amie (India), Mechanical Engineering