Ramesh Gupta Email & Phone Number

Luton, England, United Kingdom

Development and roll out of end to end eCommerce system for Travel & Leisure aviation sector used by leading airlines such as easyJet, Wizz Air, Virgin Australia, Air Europa and Nordics airlines. eCommerce website for ordering products and delivery to the seat onboard with full/partial payment or pay onboardPOS system for crew using iPhone/iPad/Panasonic Toughbook and Ingenico iWL252/Datecs PED with features such as store opening, stock management, product and category listing, cash/card/coupon payment, multiple sales types such as standard, complimentary, crew sales and closing store/stockBank accreditation with Global Payment, Planet Payment, AMEX, offline blacklisting on POS and PCI compliance certificationBespoke development of retail item management system, store/stock management and tax management• End-to-end programme / project governance, including project initiation, detailed requirement gathering, change control, project dependencies, build, testing, rollout and operational transition• Senior Stakeholder management: updating and influencing multiple Airline Account Directors, Head of Operations, Head of retail and Finance, updating project status through working groups and steering group• Core Agile Test-Driven Development using Jira boards - Agile stand ups, iteration and project planning, story definition, backlog planning, show & tell / surgery and retrospective for quicker business benefit realization• Budgetary control – Managing project finances• Release planning and management. Project communication and weekly highlight report• Conflict management and resolution: bridging gaps between business, internal and external IT development partner resources• Ownership and proactive management of project plan, issue/risks and query resolution with internal and 3rd party suppliers’ resources such as BlackSwan, Cigniti, eGateSolutions, Global Payment, Planet Payment, Panasonic, Ingenico, ITOS/Datecs, various airlines working at onsite and offshore.

Potters Bar, England, United Kingdom

Development of refinement, category browse, navigation redesign, product detail page, new search engine (Fredhopper), SEO content, PayPal as payment method, Click Pay Collect, Google Analytics and unit pricing for eCommerce and mCommerce site using Oracle ATG platform, Certona, and BazaarVoice.Development of commerce mobile apps for iPhone and Android platformsDevelopment of demand forecasting for supply chain using Logility Voyager (product, stock, demand and open order data feed and migration)* End-to-end project governance, including project initiation, detailed requirement gathering, change control, project dependencies, build, testing, go-live and operational transition* Senior Stakeholder management: updating and influencing eCommerce Director, Marketing Director and Head of Digital Development (IS/Business Change), updating project status through steering group* Core Agile Test Driven Development using Rally and Jira - Agile stand ups, iteration and project planning, story definition, backlog planning, surgery / show & tell and retrospective for quicker business benefit realization* Budgetary control – Managing project finances* Release planning and management* Project communication and weekly highlight report* Conflict management and resolution: bridging gaps between business, internal and external IT development partner resources* Ownership and proactive management of project plan, risks / issues, query resolution, action log with internal and 3rd party suppliers resources such as EPAM, Fredhopper, Logility, Coremetrics, Google Analytics, PayPal, Certona, BazaarVoice, Netbiscuits, Stibo and TCS working at onsite and offshore* Assisting procurement and legal leads in contract and commercial negotiation with third parties

Milton Keynes, United Kingdom

Development of re-categorisation, navigation redesign, refinement, category browse, product detail page, and Trolley redesign and development of home delivery transactional capabilities using IBM websphere commerce platform, Adobe Scene 7, Akamai, Mercado, TLG and Omniture.Development of native commerce mobile apps for iPad, iPhone, Android mobile and tablet platforms including Media library and integration of media library to native app for enhanced end to end customer journey.Development of channel integration API such as product detail, stock check, store finder, special offer price engine, search and category browse including search replacement from Mercado to SOLR.* End-to-end programme governance, including project initiation, tender, detailed requirements gathering, change control, build, testing, go-live and post-project implementation support* Conflict management and resolution: bridging gaps between business, internal and external IT development partner resources* Budgetary control, business change and release management responsibility* Senior Stakeholder management* Ownership of issue/risks, query resolution, action log and contact report with partners* Assist procurement and legal leads in contract and commercial negotiation with third parties* Support handover of delivered functionality into BAU including training of business/support users* People Management: - Manage third party resources located in multiple locations (UK, India, US) - Leading a team of 16 FTE (internal Argos BAs and third party PMs, BAs and Developers) - Direct line management of 4 FTE BAs and developers/testers

London, United Kingdom

Programme Implementation of multichannel payment services and mobile phone retail platform (CRM)* Development of multichannel PCI compliant payment services such as authorization, settlement, re-authorization, Verified by Visa and 3Dsecure and reporting* Development of SAP CRM based mobile phone retail platform for Best Buy which includes end to end retail services such as identity verification, credit check, fraud prevention, phone/tariff bundle selection* Senior Stakeholder management: updated Global IT Director as well as Global functional leadsProgramme Implementation of Best Buy Loyalty, Single Customer View and Campaign Management * Reporting into the Programme Director and Head of Loyalty for Best Buy Online and Loyalty Implementation* People Management: - Led team of 12 FTE (internal Best Buy analysts and third party PMs, BAs and Developers) - Direct line management, mentoring and coaching of 2 FTE BAs* Supplier management

High Wycombe

Implemented business credit risk assessment and report for leading European markets* End-to-end delivery management, including piloting credit risk scorecards, Project Initiation, detailed requirements gathering, build, testing, go-live and post-implementation support* People Management - Led team of 10 FTE (internal D&B analysts and third party PMs, BAs and Developers) - Direct line management of 6 FTE PMs and BAsImplemented comprehensive financial systems for European markets* Developed end-to-end system and processes, including customer/contract management, charging, billing, usage report, product pricing engine and invoice generation* Led SOX compliance and data audit for the D&B financial system

* Developed viewer filters for Quattro Pro v9.0, Word Perfect Suite v9.0 and Presentation including Rich text format and Graphics display* Developed Perfect Fit generic tools for all Corel products