Ramez Boktor Email and Phone Number

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.Achieves and exceeds goals including performance goals, budget goals and team goals.Develops specific goals and plans to prioritize, organize, and accomplish your work.Understands the impact of Front Office operations on the Rooms area and overall property financial goals.Ensures compliance with all Front Office policies, standards and procedures.Empowers employees to provide excellent customer service.Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.Implements the customer recognition/service program, communicating and ensuring the process.Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.Supervises same day selling procedures to maximize room revenue and control property occupancy.Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

-Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.-Overlook the entire Front Office operation in accordance to the policies and procedures during the designated shift.-Train the Front Office team to develop their skills and review their performance to strengthen their weaknesses.-Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence-Lead and motivate the team to achieve the department’s targets.-Collaborates with the Front Office Manager on ways to continually improve departmental service.-Establishes and maintains open, collaborative relationships with employees.-Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.-Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

-Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.-Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.-Serving as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.-Develop and maintain positive and productive working relationships with other employees and departments.-Review out-of-order & out-of-service rooms daily to determine status and estimated date for return to room inventory.-Ensure rates match market codes and that any exceptions are documented and include an explanation.-Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).-Process all guest check-ins by confirming reservations in computer system (OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key.-Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.-Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.-Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.-Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.-Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.-Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

-Provide courteous, professional, efficient and flexible service at all times following Hyatt Regency Dubai & Galleria standard of performance.-Attend to all guests who approach the front desk with a smile.-Having a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work.-Flexible and able to be rotated within the different sub departments of the Room Division and any other department of the hotel as assigned and as necessary.-To balance the cash report and remittance envelop at the end of the shift.-To perform all duties and tasks when rotated or assigned to another department as per Master Task List for that department.-To be aware of all hotel activities and Food and Beverage promotions.-To perform opening and closing procedures established for the place of work as assigned.-Having a thorough understanding and knowledge of all rooms related services and products and the ability to upsell alternatives.-Handling the guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.-To follow up on guest comment and complaint.-Ensure that the guests are offered the highest level of personalized service at all times.-To ensure an effective and regular communication with Housekeeping.-To check and coordinate the allocation of the rooms for all guests and follow up on the special requirements requested by the guests that is met.-To actively participate in administrating the guest recognition and guest retention programs, in liaison with Front Office Manager.-To be aware of the rooms situation and strive to obtain maximum occupancy.-To meet, greet and escort all guests to their rooms upon check-in to the hotel.-To ensure that all departmental reports and correspondence are completed punctually and accurately.

- Ensure all bookings enquiries are handled in a professional manner to company brand standard. - Friendly check in and out of all guests meeting legal and policy requirements. - Ensure the reception area is operated in a well organized manner in order to create a positive lasting impression to all guests. - Smile and acknowledge the guest when approach the reception. - Deal proficiently and professionally with any customer queries or complaints. - Ensure payments are dealt with according to the hotel standard and the company's cash procedures. - Performing additional duties as requested by the hotel management to keep high advanced level of team work. - Provide the guests with the right information and destination when asked. - Work in accordance with the plan to achieve the hotel target. - Working with the other department as a network to have a smooth operation. - Ensure that every guest feel a VIP guest. - Block rooms suitable for the guests requests. - Making the guest feeling he is in his home and making the guest's experience unforgettable.

- Taking care of the business centre activities to maximise the hotel revenue.- Handling the guest's interests related to the business centre and ensure that everything is going as per the hotel standard. - Handled all the problems concerning to the guests on the phone. - Answer phone calls promptly and clearly in a polite and helpful manner. - Answering the phone and giving solutions for the problems. - Supervise the operation of the telephone department and ensure a high level of customer service is consistently maintained . - Ensure and maintain the security of information relating to customers and personnel in the hotel . - Ensure the correct information of the switchboard to effect the fast and efficient transferring the internal and external calls. - Ensure the front office manager is kept fully aware of any relevant from either customer or the other departments . - Follow the instructions given by the line manager, his assistant and my supervisor.