Ramez H. Farag Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

o Preparation of the required documents, as well as advanced preparation for inspection by ACTVET, meet the ACTVET inspectors and discuss with them concerning the center and follow up to get the final license.o Interview and dealing with qualified instructors for appropriate training courses.o Design and devising a yearly training plan for the company.o Identifying training and development needs within an organization through job analysis, appraisal schemes and regular consultation with business managers and human resources departments. o Training supervision by monitoring and controlling designing program, training materials, trainers, trainees, locations, evaluations and all the needed requirements. o Visiting training locations and pay a constructive support. o Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement. o Working in a team in designing, developing and training programs including (training manuals, multimedia visual aids, and other educational materials) based on both the organization's and the individual's needs. o Develop training process and policies to meet company goals.o Prospect for potential new clients and turn this into increased business. o Identify potential clients, and the decision makers within the client organization. o Research and build relationships with new clients. o Set up meetings between client decision makers and company’s technical stuff. o Work with team to develop proposals that speaks to the client’s training needs, concerns, and objectives. o Considering the costs of planned programs and keeping within budgets as assessing the return on investment of any training or development program is becoming increasingly important. o Develop unique and interactive training programs and courses for trainees.o Represent the company on the official visits, seminars and conferences. o Protects organization's value by keeping information confidential.

United Arab Emirates

o Arranged all documents mandatory for registration & Pre-qualification in ADNOC group of companies. o Arrange all the registration & Pre-qualification documents for companies and governments (ADNOC Group of companies, ADWEA, MUSANDA, ADAC, MASDAR, ADFCA, ADEC, DEWA, Dubai Municipality, Abu Dhabi Municipality, etc.)o Organize and plane with management and clients for training courses conducted to the company clients.o Maintaining and developing relationships with existing customers via meetings, telephone calls and emails. o Evaluating training, development programs and conducting appraisals. o Making accurate, rapid cost calculations, and providing customers with quotations. o Representing the company at trade exhibitions, events and demonstrations. o Negotiating variations in price, delivery and specifications with your company's managers. o Involved with identifying new markets and business opportunities. o Ensure customer service satisfaction and good client relationships follow up on sales activity o Maintains relationships with clients by providing technical support, information, and guidance; researching and recommending qualified instructors. o Directs procurement of services, supplies and equipment to support assigned functions. o Maintains quality service by establishing and enforcing organization standards o Coordinates and monitors subordinate programs and projects to attain goals and objectives of the work unit. o Coordinates and reviews training process and final evaluation, trainees’ studies and practical training to develop management information and reports to improve training courses. o Develop and make presentations of company services to current and potential clients o Handle customer complaints, questions and issues during before and after conducting training courses. o Handle trainees’ complaints, requests during the conducting of training courses.

Egypt

o Help the instructors in preparing and presenting various training courses for the clientso Involved in assessment training needs for the courses that will arrange to the clientso Involved in administration that related to course activitieso Assisted in the creation, revision and implementation of preparing the course handout & presentation with the instructors to maintain consistent quality.o Evaluate the training after completion the course durationo Follow up the complaints of the participant and discuss these complaints with the course instructor and client.o Supervised preparation of course reports after completion the training course including pre, daily and post course tests result, also analytic the results to gain the benefits of the course and level of the participants before and after the course.o Preparing the training budget very efficiently and accuratelyo Coordinated and managed logistics for all training initiatives.o Compiled reports assessing training class content and presenters.