Ramez Ibrahim Email & Phone Number

Dubai, Dubai, Ae

01 April 2015 - present Commercial Manager- generating commercial income for the organisation, with a particular focus on securing and managing old clients and brining new clients;- liaise with the Board and Chief Executive to develop a commercial strategy for the organisation;- research and analysis of potential prospects;- developed international market study for opening new flying route CAI (Egypt) – DWC (UAE)- generating and following up leads;- working with the Chief Executive to negotiate contracts;- risk assessment;Cairo, EgyptAviation & Tourism01 August 2014 – 31 March 2015Booking Manager- responsible for updating the schedule on the system; - responsible for feeding the system with the agreed fares;- coordinate and follow up the uploading lists done by the booking team; - overall responsibility for the mechanics, booking processes.Cairo, Egypt Aviation & Tourism02 July 2013 – 31 July 2014Project Manager (VIDECOM Airline System)- responsible for implementing VIDECOM as new booking system for the company ; - responsible for improving the booking system according to the requirements and needs of the company;- responsible for training the booking team in order to enable the team to use the new booking system; - overall responsibility for the mechanics, booking processes.Cairo, Egypt Aviation & Tourism

Our main business is to provide the following services:- Commercial Charter Flights on our A320 180Y , B738 183Y Based in Egypt and Middle East- Private Jet Hawker 850XP, Citation Sovereign - Incentive Flights- VIP flights- Air-ambulance Citation Sovereign 2 Stretchers Awaiting your requests on sales@flygoldenwings.comwww.flygoldenwings.com

Derrby, Gb

Ramp officer: responsible for all ground servicing while and before the Aircraft on the ground Record all aircraft movement, equipments, start and end time.Oversee aircraft loading and offloading according the instructions.Supervise cleaning of aircraft cabin, catering and fueling.Guiding the passengers from and to the aircraft.Control the aircraft boarding.Ensure that every one is doing his task on time to avoid any delay.Check water / waste.Ensure that all safety instructions are applied.Make sure that all passengers are ready for boarding.

Derrby, Gb

Job purpose Summary: supervise the daily shift operations Key responsibilities:Supervise all agents on duty shift and respond to the passengers and crew needs as and when requiredCoordinate passenger service and Ramp services To ensure on time performance of all passengers, cargo, aircraft activities Identify manage problems Provide hands and guidance and leadership to station staff on daily basis Responsible of solve the over booking issues, denied boarding, or any circumstances. Responsible to achieving monthly revenue through many channels (paid for upgrade to business class, excess luggage, etc. .)Prepare all flight clearance paper (GD, Manifest, Clearance)Prepare Daily report including (any delay and the reason, boarding pax, no-show pax, any paper documents, Catering figures, accepted figures, delayed baggage, revenue, etc . ..)Prepare the flight file (movement, boarding list, LIR, arrival list, manifest, etc... ..)Responsible of achieving monthly revenue through many channels: (Paid upgrade to business class, excess luggage, etc. .) In addition to the ticketing tasks such as issuing and reissuing tickets, MCOs , and issuing groups as well through the airport office.

Derrby, Gb

Ramp officer: responsible for all ground servicing while and before the Aircraft on the ground Record all aircraft movement, equipments, start and end time.Oversee aircraft loading and offloading according the instructions.Supervise cleaning of aircraft cabin, catering and fueling.Guiding the passengers from and to the aircraft.Control the aircraft boarding.Ensure that every one is doing his task on time to avoid any delay.Check water / waste.Ensure that all safety instructions are applied.Make sure that all passengers are ready for boarding.Duty manager shift leader and sales Manager Airport office bmi (British Midland Airways)Job purpose Summary: supervise the daily shift operations Key responsibilities:Supervise all agents on duty shift and respond to the passengers and crew needs as and when requiredCoordinate passenger service and Ramp services To ensure on time performance of all passengers, cargo, aircraft activities Identify manage problems Provide hands and guidance and leadership to station staff on daily basis Responsible of solve the over booking issues, denied boarding, or any circumstances. Responsible to achieving monthly revenue through many channels (paid for upgrade to business class, excess luggage, etc….)Prepare all flight clearance paper (GD, Manifest, Clearance)Prepare Daily report including (any delay and the reason, boarding pax, no-show pax, any paper documents, Catering figures, accepted figures, delayed baggage, revenue, etc …..)Prepare the flight file (movement, boarding list, LIR, arrival list, manifest, etc………..)Responsible of achieving monthly revenue through many channels:(Paid upgrade to business class, excess luggage, etc….) In addition to the ticketing tasks such as issuing and reissuing tickets, MCOs , and issuing groups as well through the airport office.

Derrby, Gb

Derrby, Gb

Amadeus and Guide Reservation System)

Travco Group Management and smooth effective running of the sales desk. Overall responsibility for the mechanics, booking processes and handling of the chauffer drive programme. Identifying training needs for the ticket desk. Responsibility for ensuring that the new agreed group booking process is adhered to that the correct forms are filled in and that the relevant people are copied in on all correspondence. Tasked with winning at least three new groups per month. Responsible for achieving a minimum monthly revenue flow through the town of office of 25,000 UK pounds per month. Set and agree a job description for the Counter staff. Responsibility for the following weekly reports: a) group status report b) local agent sales report (to be produced daily for the following seven days), competitor analysis report. All reports except the local agent sales report to be emailed every Thursday to all addresses. Local sales report to be emailed every day. Written weekly activity report. Responsibility for all document and stationery ordering relevant to the sales counter.; GSA : TRAVIA Travco Group bmi TUI Fly (Amadeus and Internet Sys)Jet Air (Internet Sys)Aegean Airlines (Gabriel sys)King Fisher Airlines (Sabre and internet Sys) Pakistan Airways (Sabre and internet Sys) Royal Brunei (Sabre and internet Sys)Supervised and coordinated activities of staff engaged in the counter desk.Sold and assembled tickets.Assisted Counter staff in performing their duties.Backed up and answered inquiries raised by travel agencies.Planned reservations and routing for passengers. Planned route and computes ticket cost, using schedules and rates.Inspected reservations operations to ensure that the service is adequate so as to meet market and clients' prescribed standards.

Hannover, Lower Saxony, De

i was looking after many Airlines in Travia aviation (GSA for many Airlines) TUI Fly (Amadeus and Internet Sys)Jet Air (Internet Sys)Aegean Airlines (Gabriel sys)King Fisher Airlines (Sabre and internet Sys) Pakistan Airways (Sabre and internet Sys) Royal Brunei (Sabre and internet Sys)Supervised and coordinated activities of staff engaged in the counter desk.Sold and assembled tickets.Assisted Counter staff in performing their duties.Backed up and answered inquiries raised by travel agencies.Planned reservations and routing for passengers. Planned route and computes ticket cost, using schedules and rates.Inspected reservations operations to ensure that the service is adequate so as to meet market and clients’ prescribed standards.

Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. Responsible for the performance and development of the Account Executives. Prepares action plans by individuals as well as by team for effective search of sales leads and prospects. Initiates and coordinates development of action plans to penetrate new markets. Assists in the development and implementation of marketing plans as needed. Provides timely feedback to senior management regarding performance. Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. Training courses Sep 10 Ramp Safety for 3 days covers driver training, airport markings and lighting, communications, safe operating practices, identifying risks and risk mitigation. It covers the material suggested in the FAA Advisory Circular (AC 150/5210-20) Ground Vehicle Operations on Airports, plus ramp safety procedures and many more industry standards and best practices. Aug 10 immigration and Document verification course for 2 days in the British embassy. July 10 Security course for 3 days { how to search passengers, how to search bags, fire, etc.. ) July 09 Refresher Training course for one week on Ticketing and Reservation using the 'Guide Reservation System'. bmi - LondonDecember 09 DC Iloyal Course, bmi' frequent flyer program (Diamond Club) bmi - London

3 weeks Training course on Ticketing and Reservation using the 'Guide Reservation System'. bmi - London; Amadeus training course MS Office and English Language Course TUI Fly; April 08 Ticketing course Attended one week Training course on Ticketing and Reservation using the 'Guide Reservation System'.; MS Office and English Language Course Held by the National Democratic Party