Ramez Nabel Email and Phone Number
More than 16 years’ experience on BMC Remedy & BMC ITSM implementation, architecture, and support Certified ITIL ® Foundation V3 and CMDB Accredited Administrator, ITSM Incident & Change management Technical qualification• Deep knowledge of BMC remedy AR system components architecture , installing , configuration , troubleshooting , performance tuning on windows , Solaris , Linux , Unix• Experience in BMC Remedy ITSM suite implementation , configuration , trouble shooting and customization • Deep knowledge of BMC AR system integration( web service and AR system APIs)• Operational knowledge of RDBMs and OSs supported by BMC AR system• Operational knowledge of Reporting and Dashboard on BMC AR system and BMC ITSM • Operational knowledge of Apache-tomcat web server and deep knowledge of Midtier performance tinning Business qualification• Experience in handling tickets and WebEx sessions , support , knowledge base search and score perfect and excellent KPIs metrics with BMC support • Gather customer requirements, documents preparing , and work with other parties / vendors to provide best solution for customer BMC product support• Manage teams • Understanding software design process and development life cycle• Communication skills , in English and Arabic
Cybermak Information Systems W.L.L.
View- Website:
- cybermakinfo.com
- Employees:
- 85
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Senior Solutions ArchitectCybermak Information Systems W.L.L. Oct 2023 - Present
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Senior Solutions Architect_Vois Oct 2021 - Oct 2023Egypt -
Manager - Customer SupportCybermak Information Systems Jan 2016 - Oct 2021Kuwat• As head of technical support team my role was to manage support requests from customers local and abroad , distribute the load of the support request to my team and manage customer satisfaction and align the final solutions with customer needs and within the agreed SLAs • Managed and audited the performance and SLAs of the onsite support engineers • Provided advanced technical support on critical incidents on 24/7 basis• Managed and communicated tickets raise ,defects and patches with BMC ™ Support • Provided technical and advanced training / knowledge transfer to my team and another technical teams • Created , edited and revised technical documents
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Senior Bmc Remedy Consultant At Vodafone - CybermakVodafone Nov 2015 - Dec 2016Egypt• As moving to Vodafone Egypt as remedy expert outsourced by Cybermak I have worked with Vodafone Business Automation team to 1- Stabilize and enhance system performance after upgrade project from version 7.6.4 to 8.0.1 2- Enhance and revamp the customization applied on the system as per as the business needs 3- Guide and [provide advanced technical help to the team at Vodafone4- Design and document and implement customization as per as business need 5- Design the telecom and business services CMDB classes required for sync network components data with Ericsson inventory management ™ (EIM) 6- Inquired knowledge on the design and implementation of the telecom industry management processes7- Provide consultation on the IT management process and align the organization with the ITIL best practices -
Bmc Senior Technical ConsultantCybermak Information Systems May 2010 - Sep 2012Kuwat• As part of implementation team , my role involved gathering customer requirements , documenting and implementing BMC ITSM solution including the integration and reporting for telecommunication customer in Tanzania • Worked as onsite support engineer for telecommunication customer in Bahrain for 6 months and my primary responsibility was support. configure , implement system customizations and maintain AR server / ITSM service continuity and stability • Designed , and implemented based on customer requirement a fully customized solution over AR System to help a holding company in Kuwait to track and manage shareholders , cash flow , budgets of all holding company shared companies• Supported and implemented many variations and customization on ITSM and Remedy customer support application for customers locally and remotely • Implemented a BMC analytics and Dashboard analysis project in Abu Dhabi for government sector customer
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Bmc Junior Remedy ConsultantCybermak Information Systems May 2008 - Sep 2010Kuwait• Implemented and supported various AR system fully custom application solutions for service quality measurement and complaint system for retail industry lead in Kuwait • Supported and administrated remedy Customer support system ™ for banking and telecommunication customers in Kuwait
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.Net Solution DeveloperInfotech Egypt 2006 - 2007Egypt• Designing, developing – managing in house application software for DSL/ broadband reseller managing system
Ramez Nabel Skills
Frequently Asked Questions about Ramez Nabel
What company does Ramez Nabel work for?
Ramez Nabel works for Cybermak Information Systems W.l.l.
What is Ramez Nabel's role at the current company?
Ramez Nabel's current role is Senior Solutions Architect at cybermak.
What skills is Ramez Nabel known for?
Ramez Nabel has skills like It Service Management, Bmc Remedy, Microsoft Sql Server, Itil, Integration, Cmdb, Sla, Incident Management, Solution Architecture, Remedy Ar System, Service Desk, Unix.
Who are Ramez Nabel's colleagues?
Ramez Nabel's colleagues are ِahmed Melegy, Waqar Ahmad, Ahmed Mohy El-Din, Abdelhameed Osama, Al Azhar Obri, Mahmood Riaz, Sarfraz Bhutta.
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