Ramez Nashed Email & Phone Number

Toronto, Ontario, Canada

Cairo, Egypt

- Meet and exceed monthly targets for the number of business case to be delivered after carrying out assessments on customers' environments.- Act as the key technical expert for infrastructure analysis execution and delivery.- Manage customer On-boarding programs for IaaS and PaaS within expected time-frames.- Orchestration and alignment between External and Internal stakeholders.- Prepare technical insights and key scenarios required to drive the right technical and business solution outcomes.- Support customers run 1st party and/or 3rd party ISV tools and scope the technical Cloud design for customer solutions.- Drive Cloud Economics discussion with Customers.- Select optimal migration paths for the customer, build migration and consumption plans.- Confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought.- Alignment and handover of the migration plans to migration partners.

Cairo, Egypt

- Planning dynamic sales strategy for each territory covered by Solution Hub resources with the stakeholders. - Working with Territory Channel Managers and partners of each region to customize customers' bundles to be positioned by the team members covering the region.- Orchestration between internal and external teams "Microsoft, Microsoft Partners and Microsoft Vendor". - Monitoring the team's performance (KPIs). - Mentoring team members. - Organizing and scheduling regular trainings for the team's through different channels to achieve an acceptable team development results.- Secure new customer wins for Microsoft Dynamics 365 Business central: Maximize up-sell and cross-sell opportunities.- Define digital outcomes and path to attain. Show leadership among entire account team. Increase technical and industry acumen deliveringinnovative ideas to accelerate customer success through partners in the cloud.- Envision Industry-aligned Customer-Centric Solutions with Business Value Insights. Discover and envision industry-based solutions with businessvalue insights working with a pursuit team of technically intense workload experts and partners resources to quantify and qualify end-to-end connected solution.

Cairo Governorate

- Developed strategic sales and marketing objectives.- IT infrastructure management and IT business planning.- Technical assessments and control units configuration for installation projects.- Drafted deals with major European Elevator parts suppliers and manufacturers.- Sought out new B2B sales opportunities and covered E2E sales operations.- Managed based internal accounting.

Cairo Governorate, Egypt

- Subject Matter Expert - Escalation point / Local and global point of escalation.- Provided solutions and guidance for escalations internally.- Applied technical knowledge to analyze issues discovered.- Explanation of processes and procedures.- Provide mentoring to other engineers.- Provide guidance and structure for external escalations- Document any impact on customers- Provide explanation to customers to answer any concerns.- EMEA Geo Lead, Delivery Enablement Team, Product management (Oct 2018 - March 2019)Communicate with scheduling team, local support team andEngineering team (if available in the same center)Local and Global upgrade team technical and product escalation pointLocal training delivery and managementEnhanced and created procedures for global upgrade operations team. - Cairo Handover team (Apr 2018 – Present)Redefined and formalized the handover procedure locally. Managing Cairohandover team- Avamar Discovery Project (Apr 2018 – June 2018)Co-developed a new automation script on Remote proactive virtual machine toautomate discovery of attached servers for technical consultation sessions with thecustomers.- E2E Dialhome XtremeIO SRs Automation (Apr 2018 – Aug 2018)Co-lead a new project which consists of a developing a new automation botscript to replace engineers in some routine support tickets.- Signature Generator tool for new Hires (Apr 2018)- Avamar Intel Block Upgrade (Jan 2018 – Present)Created and delivered the RPS training for the Intel Block Upgrade activity recently taken over from another team.Maintained the Intel Block Upgrade procedure with Avamar Global Lead. Was responsible for keeping track of activities done on customer's servers globally and investigated if needed.- Avamar Upgrade Automation Script (Jan 2018 – Mar 2019)Co-owner and developer of the Avamar Upgrade Automation script. Was thepoint of contact in the department globally.

Cairo Governorate, Egypt

- Cairo Handover team (Apr 2018 – Present)Redefined and formalized the handover procedure locally. Managing Cairohandover team- Avamar Discovery Project (Apr 2018 – June 2018)Development of a new automation script on Remote proactive virtual machine toautomate discovery of attached servers for technical consultation sessions with thecustomers.- E2E Dialhome XtremeIO SRs Automation (Apr 2018 – Aug 2018)Leading a new project which consists of a developing a new automation botscript to replace engineers in some cases- Signature Generator tool for new Hires (Apr 2018)- Avamar Intel Block Upgrade (Jan 2018 – Present)Created and delivered the RPS training for the Intel Block Upgrade activityrecently taken over from the Avamar Technical Support.Maintaining the Intel Block Upgrade procedure with Avamar Global Lead. Duringpilot phase for the activity (still active), responsible for keeping track ofcompleted activities globally and ensuring there is a feedback recorded for everycase.- Avamar Upgrade Automation Script (Jan 2018 – Present)Co-owner and developer of the Avamar Upgrade Automation script. Currently thepoint of contact in the department globally.

Orascom Equipment Department

- Managing a team of technicians and workers that does a completemaintenance and breakdown of mobile cranes.- Construction sites visits to check mobile cranes status as well as filing reportson their current status.- Ordering necessary spare parts from dealers and suppliers as well asnegotiating the offers.- Inspection of mobile cranes offered for rent from equipment suppliers andconstruction companies.- Keeping track of our warehouse stock of spare parts and the transfer of anyto different sites.- Creating guideline procedures for regular maintenance for mobile cranes indifferent sites.

Cairo Governorate, Egypt

- Working with technicians in mechanical installations of elevators.- Working with technicians in electrical installations of elevators.- Attend meetings with technical expertise from international companies suchas Thyssenkrupp AG (Germany).- Attend sales meetings with representatives from international companies toclose deals such as Thyssenkrupp AG (Germany), Ametal Lift components(Turkey), Nidec Kinetec Corporation (United States of America).

Bachelor Of Science (B.Sc.), Mechatronics, Robotics, And Automation Engineering, A+

General Secondary Education Certificate, Mathematics