As a Credit Controller & Debt Recovery Manager, I was responsible for chasing outstanding invoices to the company and had a vital role in the cash flow of the organisation ensuring credit given to customers was monitored and controlled effectively.My duties included, but were not limited to:•Chasing debt by telephone and email and reducing debtor days•Processing and generating reminder letters and monthly statements•Liaising with the sales and accounts receivable teams to resolve outstanding queries•Daily and month end reporting and account reconciliations•Investigating and resolving queries relating to non-payment of invoices•Assisting in developing sound, acceptable credit policies•Reconciling transactions and balances to maintain accurate accounts•Initiating credits and adjustments to customer accounts within company policy limits•Checking for credit viability on requests for extended terms, and evaluate various adjustments or exception documents•Researching and taking decisions on finance charges•Maintaining bad debt and bad debt recovery records•Monitoring receivables and collections•Identifying problem accounts and providing regular updates of receivables to management•Negotiating payment programs with delinquent customers

•Handled the tasks of developing productive, highly motivated team of collections representatives•Updated daily activities to the collection support manager and provided assistance to management and collections team•Handled the tasks of monitoring staff •Interfaced with sellers regarding copy agreements, statements on accounts, terms and conditions of contract, queries, complaints and disputes•Responsible for dealing with incoming correspondence and third parties documentation•Handled the tasks of entering correspondence on to in-house debt collection system "cash flow" and to action accounts accordingly•Performed responsibilities of arranging instalment plans with debt management agencies

•Primarily taking care of Business Loan (SME Banking) wherein customers are delinquent & reminding them about their overdue payments.•Discussing with the clients’ business partners, sponsors & finding out the reasons of delinquency •Finding solutions for the defaulters on presented matters & issues•Arranging field visits and managing field collectors to ensure effective collections•Presenting cheques, preparing documents and filing cases against default customers•Tracking skip customers and coordinating with legal and collections agencies in different countries

To provide Barclays bank customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.Be imaginative and creative in the delivery of customer service.Proactively work towards satisfying the needs of the customer.Profile each and every customer met to understand their needs.Improve on service levels at the branches. Take ownership of customer complaint resolution. Report indicators, set by CSQ accurately at the required frequency.Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the bank family.Provide constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer satisfaction.Adhere to Branch process and report deviations from the management, which should finally lead to an acceptable Branch Audit rating.

•Providing Barclays bank’s customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, timely and problem free service•Being imaginative and creative in the delivery of customer service•Proactively working towards satisfying the customer’s needs•Profiling each and every customer met to understand their needs•Improving on service levels at the branches•Taking ownership of customer’s complaint resolution•Reporting indicators•Being a team player and contributing to achievement of goals based on the Key Performance Indicators in the Branch •Also supporting and coaching new staff to make easier their assimilation in the bank environment•Providing constructive and constant feedback on improvement of: products, services, processes which may either reduce cycle time or costs or enhance customer’s satisfaction