Ramez Samy Email & Phone Number

Cairo, Egypt

• Develop and execute strategies to enhance customer service experiences, streamline sales processes, and maximize revenue generation.• Lead, mentor, and manage a team of customer service representatives and sales officers to ensure alignment with organizational goals and performance targets.• Establish and maintain high service standards, ensuring exceptional customer experiences across all touchpoints, and proactively address customer issues or concerns.• Optimize workflows, procedures, and systems to improve operational efficiency and effectiveness.• Expert in managing international trade, proficient in structuring, verifying, and executing LCs, DCs, and LGs.• Conduct follow-up procedures for Anti-Money Laundering (AML) compliance.• Ensure renewing special rate TDs and Call accounts.

Cairo, Egypt

• Ensure the delivery of exceptional service standards by maintaining a customer-centric approach, handling escalated customer issues, and building a culture of customer satisfaction within the branch.• Successfully managed a banking branch to achieve and maintain breakeven, balancing operational costs and revenue generation strategies to ensure financial viability and stability.• Prepare reports on sales activities, customer feedback, and branch performance, providing insights and recommendations for strategic decision-making.

Cairo, Egypt

• Lead a team of customer service representatives, providing guidance, training, and support to ensure the delivery of high quality service to clients.• Handle escalated customer inquiries and complaints, finding efficient and effective resolutions while maintaining a high level of professionalism and customer satisfaction.• Conduct regular audits and quality checks on customer interactions to maintain service compliance with banking regulations.

Cairo, Egypt

• Maintain relationships with new and existing clients, understanding their financial needs, and providing tailored banking solutions.• Offer expert financial advice, guidance, and solutions to clients regarding loans, investments, accounts, and other banking services.

Cairo, Egypt

• Handle cash transactions, ensuring accuracy in counting and balancing cash drawers at the beginning and end of each shift.• Perform various financial transactions, including deposits, withdrawals, account transfers, and issuing cashier’s checks or money orders accurately and efficiently.• Identify opportunities to promote and cross-sell bank products and services to customers based on their needs.