Ramez Klf Email & Phone Number

A highly motivated, dynamic and dedicated leader. I am a team player with 16+ years experience in global safety, health, security and customer service management in the aviation and railway industries. The following are some of my personal skills:• High level of safety, health and security management, experienced professional able to deliver the highest standards of training, safety and service• Possess strong commitment to multi cultural/global team environment dynamics• Confident communicator with great interpersonal and problem solving/conflict management skills• Very experienced at multi-tasking in a high pressure operation driven environment• Able to grasp new concepts quickly and efficiently• Quickly learn and adapt to new guidelines and procedures• Good sense of humor with a warm and open approach• Well-spoken and presented with a professional demeanor at all timesWithin my previous roles, I have been a steady and reliable leader/manager where some of the tasks I have mastered were as follows:• Complying with the standard operating procedures• Supervising the service delivery, health and safety/security of the team and the customers• Completing ongoing audits, risk assessments, team performance appraisals and the reporting of exceptional performance and non-performance• Effectively distributing the workload, boosting team spirit and achieving the highest level of performance• Providing and setting clear expectations. Training, coaching and mentoring team members to improve performance• Identifying performance issues and initiating appropriate actions including feedback, identification of follow ups• Providing the customer with a positive and unique experience in line with the company's Brand characteristics• Improving engagement with customers and actively contributing to the achievement of business goals/budgets, including sales, and cross selling• Actively and positively embracing changes and challenges, as well as communicating with different stakeholders in an effective and timely manner