Ram Garg Email & Phone Number

Pune, Maharashtra, India

Digital B2C products

Pune, Maharashtra, India

- Driving Customer Conversion, Retention, KYC, omni-channel experience globally for more than 50 markets- In order to solve customer pain-points and stay competitive, rebuilt and revamped the digital web and app CX completely on latest technology stack without letting key KPIs to drop and eventually giving 1% better overall conversion in 3 months of launch- Leading a team of 10+ PM's to grow western union digital business 2X on yearly basis.- Improved Signup/Login experience to improve new user registration and login rates by x%- implemented new KYC methods with a goal to increase verification rate for new customers- launched multiple features that helped increase the customer engagement and LTV

Gurgaon, Haryana, India

- owned end to end execution and delivery of the roadmap for foodpanda consumer android and iOS app covering - acquisition, conversion, payment/checkout and post order tracking journeys.- worked with business/operations and senior leadership to define the roadmap and prioritize for execution- built analytics dashboard for partner restaurants where they can measure performance of their business from scratch- built order delivery management system to open avenue for 3rd party vendors to use our delivery service on pay as you go basis.- Worked in the capacity of IC and also lead a team of 2 other PMs

Gurgaon, India

- worked with the payment gateway (PayUBiz) team of PayU- worked in the capacity of a product evangelist/marketer to devise the GTM for new product launches- worked across business/product/engineering to role out new products in the market

Noida Area, India

I am currently performing at R Systems International Pvt. Ltd, an ISO 9001:2008, ISO 27001:2005, SEI-CMMi Level 5 & PCMM Level 5 company. I am:Heading Payments Practice - Product Management, at R Systems Inc.Working closely with the CEO&CTO of the company and responsible for management and development of mobile payment products for Clients of R Systems. Owning B2C mobile products of two of the largest prepaid card providers of the US.Developing Proof of Concept to showcase to R Systems' Clients.Conceptualizing KPI’s for a Fraud analytics solution with analytics head of R System for a potential client.Doing product consultancy in terms of coming up with new product features, build POC and do client presentation.

Noida Area, India

Worked on multiple products of TSYS such as:o Card Issuing Systemo Merchant Acquiring Systemo Payment Gatewayo Fraud Management Systemo Dispute Managemento Authorization and Switching SystemWorked closely with the MD and Directors of TSYS International.Built PRDs and was responsible for end to end delivery and release of the product.Delivered product demos/presentations to new/existing clients of TSYS.Conducted gap analysis and prepared reports to assess the customizations clients may need.

Noida Area, India

Worked in product development team for a Life Insurance product.Was responsible for gathering the requirements and create Product Requirement Document(PRDs).Was responsible for creating Technical Specifications.Was responsible for doing coding and end to end feature development

Master Of Business Administration (M.B.A.), Finance, General, First Class

Bachelor Of Engineering (B.E.), Computer Science & Engineering, First Class

Bachelor Of Engineering (B.E.), Computer Science & Engineering, First Class