Rami Dagher Email & Phone Number

Lebanon

Lebanon

• Intervene onsite when necessary to resolve problems•Attending Technical meetings with customers when escalated• Assisting junior network engineers and providing the appropriate training• Interfaced with customer to understand and implement requirements.• Handling level2 corporate customers escalation• Fiber Dslam configuration: Management, SNMP, and customer configuration• Handling managed FortiGate Firewall cases: OSPF, BGP, VPN, QOS, UTM• Led and managed end-to-end SD-WAN projects utilizing Fortinet,huawei and Sangfor solutions

Lebanon

• Perform troubleshooting for customer issues (Microwave, Fiber, DSL, Web, etc.) • Extensive knowledge in DSP/ISP (Internet & WAN connectivity)• Perform follow-ups on client issues and outages• Implementing additional Network devices to the backbone (routers, DPIs, switches…)• Configuring and maintaining networking peripherals at the ISP’s datacenters and DSP’s main sites and repeaters• Lab Testing for new devicesConfiguring and troubleshooting of managed service equipment (routers, Firewalls, Switches)• Intervene onsite when necessary to resolve problems• Monitoring and Executing performance tests on the network• Managing IP address allocations• Assist the onsite installation team in clients’ setup, configuration and maintenanc• Customer request handling: support, new links, cancellation, suspension, upgrades, downgrades, etc. • Worked on projects such as: PacketFence, Untangle, POP (Point of Presence)

Lebanon

Complementary and secondary classes

Lebanon

• Transport network design and optimization• Network Synchronization testing (SyncE , NTP , PTP)• Transport solution for new sites

Lebanon

• Linuxo Familiarization and study of Linux programming language.• Grey Routeso Familiarization and Detection.

Lebanon

• Linux Familiarizationo Basic Linux language and project realization.• SS7 Protocol and SMSC Service o Basic knowledge

Lebanon

• Assign staffo Daily optimal assignments of waiters and staff to different sections of the resort• Handle the bar and its equipmento Verification of bar inventory and bar restocking• Client Communicationo Ensure client satisfaction