Developing and executing strategic plan to achieve sales and expand customer base-Building and maintaining strong, long-lasting customer relationships-Developing and executing strategy to minimize cost and increase revenue -Develop and execute strategic plan to achieve yearly target-attending meetings with customersExecute and negotiate business deal-Partner with customers to insure repeated business-preparing adequate and complete supporting documents

I. Inflight cabin supervisorconduct preflight briefing, assign position for cabin crew , inform last company updates and flight information.- Ensure all procedures, manuals and documentations in the Briefing Room are updated and maintained as per GCAA and company policy requirements.- Coach operating crew by giving them constructive feedback, being prepared to answer any queries, clarify any operational issues . -encourage cabin crew to take initiatives build trust, respect and… Show more I. Inflight cabin supervisorconduct preflight briefing, assign position for cabin crew , inform last company updates and flight information.- Ensure all procedures, manuals and documentations in the Briefing Room are updated and maintained as per GCAA and company policy requirements.- Coach operating crew by giving them constructive feedback, being prepared to answer any queries, clarify any operational issues . -encourage cabin crew to take initiatives build trust, respect and cooperation among team members, motivate crew individually and as a group.-Assign duties and responsibilities to cabin crew during the flight by creating and organizing a work sheet, -coach and supervise the work of cabin crew in accordance with SOP. -Conduct assessments on Briefing to monitor both SCCM and CCM performance and take corrective actions where necessary on performance- Conduct appraisal for the cabin crew-assess the crew performance brief and offer constructive feedback. -Carry out flight observations and submit a full report to Cabin Crew Manager -Carry out pre and post flight check to monitor the boarding and disembarking process ground handling, catering cabin appearance and crew performance;-Manage grooming standards; monitored and rectified where needed. -provide medical assistance to customers and crew , write medical reports liaise with medical professionals on ground.-ensure the safety and security procedures are followed. -maintain effective communication among crew members to ensure personal health and safety, as well as that of crew and customers.-make announcement on behalf of the captain-answer and attend all customers queries and questions -resolve conflict during the flight provide problem solving and decision making. -insure the safety and security procedures pre-post flight and during the flight are followed as per the SOP and GCAA policy requirements. Show less

* Monitor operation and customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner* Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks* Comply with all safety procedures, airline policies, and Company standard operating procedures* Promptly communicate any event or challenges involving the local operation with Management and/or Corporate Dispatch* Respond… Show more * Monitor operation and customer safety during boarding and deplaning, and assist customers in a friendly and courteous manner* Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks* Comply with all safety procedures, airline policies, and Company standard operating procedures* Promptly communicate any event or challenges involving the local operation with Management and/or Corporate Dispatch* Respond to and take proactive measures to minimize irregular operations and customer inconvenience* Completing required reports and audits to satisfy Company and regulatory requirements* Ability to work independently as well as collaboratively.* Maintain effective communication through oral and written means.* Direct and coordinate activities at the airport to provide services for scheduled flight operations.* Ability to lead a team of Customer Service Agents and maintain good employee relations; handle employee issues in an efficient and effective manner.* Ability to bring out the best performance in the team through employee engagement, an inclusive working environment and effective communication.* Identify, develop and lead team to obtain optimum utilization of human resources to ensure theoperation meets the Airline Service Level Agreement.* coordinate station activities and collaborate with multi-functionaldepartments and agencies to ensure for a safe, efficient, on-time operation* Experienced in planning a roster and monitoring work schedules.* Flexible to work rotating shifts including weekends and holidays. Show less

* Greet and assist all customers in a prompt, friendly and courteous manner* Provide check-in assistance, and special service requests for passengers* Check and accept passenger baggage* Board/deplane flights and escort passengers and assisting other passengers with additional needs* Comply with all safety procedures and airline policies* Provide accurate gate, flight arrival and departure information, as well as answer general inquires* Assist unaccompanied minors and… Show more * Greet and assist all customers in a prompt, friendly and courteous manner* Provide check-in assistance, and special service requests for passengers* Check and accept passenger baggage* Board/deplane flights and escort passengers and assisting other passengers with additional needs* Comply with all safety procedures and airline policies* Provide accurate gate, flight arrival and departure information, as well as answer general inquires* Assist unaccompanied minors and passengers with special needs, resolve customer concerns* Maintain thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazardous materials, and other regulatory requirements Show less