• Mastery of Project Management tools, techniques, and methods. Primaryresponsibility for accuracy, and timeliness of team level issues, action items, andchange control. Creation and update of project plans and resolves status andresource allocation.• Interface with customers, Define Project Scope. Assures customer satisfaction andquality delivery against expected business outcome.• Coordinate internal resources and third parties/vendors for the flawless… Show more • Mastery of Project Management tools, techniques, and methods. Primaryresponsibility for accuracy, and timeliness of team level issues, action items, andchange control. Creation and update of project plans and resolves status andresource allocation.• Interface with customers, Define Project Scope. Assures customer satisfaction andquality delivery against expected business outcome.• Coordinate internal resources and third parties/vendors for the flawless executionof projects. Ensure that all projects are delivered on-time, within scope and budget.• Reporting and measurement for assigned project. Create and maintaincomprehensive project documentation. Show less

 IT Projects Management: managing variant IT projects for Arab Bank in UAE,Qatar, Bahrain, & Yemen (Migration, integration, and new systems projects). Business Analyst: Gather business requirements, providing direction and scope toalign technology with the organization strategy and priorities business needs.Create and synthesize business requirements in BRD. Communicate to theBusiness to guide initial thinking from initial idea into a project proposal or… Show more  IT Projects Management: managing variant IT projects for Arab Bank in UAE,Qatar, Bahrain, & Yemen (Migration, integration, and new systems projects). Business Analyst: Gather business requirements, providing direction and scope toalign technology with the organization strategy and priorities business needs.Create and synthesize business requirements in BRD. Communicate to theBusiness to guide initial thinking from initial idea into a project proposal or changeRFC. IT Service Management: Develop and maintain IT Operations procedures; Developand monitor the performance standards in accordance with agreedSLA. Operations scheduling / change management and SLA monitoring; Establishand implements automated IT monitoring tools and infrastructure environments. Applications Management: Assume management responsibility for the Support,analysis, evaluation, development, testing and implementation of complexcomputer software applications (more than 15 applications) for assignedAuthority divisions or program areas. Develop project time lines and identifyproject tasks and procedures. Manage and participate in the development and implementation of goals,objectives, policies and priorities for assigned programs. Recommend, developand administer policies and procedures and applications vulnerabilities and assistin creating RFP. Develop, maintain and implement business continuity and disaster recoverystrategies and solutions, including risk assessments, business impact analyses,strategy selection, and documentation of DR procedures/Plan. Plan, direct, coordinate and review the work plan for System Administrators staffand Helpdesk team. Assign work activities, projects and programs. Review andevaluate work products, methods and procedures. Meet and negotiate with vendors regarding software and hardware procurementand maintenance. Ensure compliance with contract specifications. Consult withvendors regarding system functionality. Show less

 Ensure the IT Support team delivers a professional, customer focused and highperforming support service in line with agreed service scope and service levels. Ensure completeness of root cause for major/critical incidents, and wherepossible resolve or provide workarounds, suggestions and improvements tomitigate future incidents. Ensure Arab Bank environments are fully maintained with appropriatelysupported updates, patches and/or service packs in line with corporate… Show more  Ensure the IT Support team delivers a professional, customer focused and highperforming support service in line with agreed service scope and service levels. Ensure completeness of root cause for major/critical incidents, and wherepossible resolve or provide workarounds, suggestions and improvements tomitigate future incidents. Ensure Arab Bank environments are fully maintained with appropriatelysupported updates, patches and/or service packs in line with corporate systemmaintenance policies. Planning for service enhancements by putting KPIs. Prepare monthly report for the Share Data services group. For the highermanagement Installing and configuring computer hardware operating systems and applicationsand databases. Troubleshooting system and network problems and diagnosing and solvinghardware or software faults. And replacing parts as required. Supporting the roll-out of new applications. Prioritizing and managing many open cases at one time within the agreed SLA. Testing and evaluating new technology. Documenting user issues and delivering user training. Show less