Rami Kaddourah Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Doha, Qatar

In charge of the Mall's Hard and Soft Services, HSSE and Retail Operations management not limited to Facility Management Monitoring & Control. To add, the preopening setups & Coordination with building Contractor /Sub Contractor consultant.The Project consist of 1,000,000 sqm BUA consisting of Fashion and Luxury Upscale Retail, F&B, Hypermarket, Leisure & Entertainment to sum up an aprox 600 stores along an interactive fountain, plazas & 6,800 car parks

Doha, Qatar

Responsible for managing and developing the Business Commericals & Marketing strategy to achieve the holding's Objective & Goals with consistent growth.- Increasing holding client base for its F&B, Hospitality & Real estate subsidiaries.- Having an in-depth knowledge of the bussines products and its value proposition & to all subsidiaries related ( Realestate, Construction, Design, hospitality & F&B , networking & FM)- In charge of Doha Live project, a luxury lifestyle five stars hotel merged with a Community Upscale shopping Mall experience equipped with a boutique retail, Department stores, F&B, hypermarket, amenities, spa and a fitness club. The Scope involves leasing, creating the appropriate mix and approaching all investors to build up the related stakeholders. In addition to all pre-opening & post opening managerial ,tenancy & operational aspects. This is not limited to setting the price list per sqm, ROI simulations and project budget for opex/capex.- In charge of all prospecting & leasing opportunties and businesses related for Al Baker towers, a mix use of hotelier services, multibrand F&B concepts & leisure. Albaker towers, a pair of five stars high rise hotels operated by Sofitel & Novotel.- In charge of the holding's leasing opportunities & retail expansion after prospecting the elite occasion following the proper R&D & SWOT.- Responsible to guide & control the holding's marketing function for achieving a larger market share & awareness, positioning the group's subsidiaries on a stronger radius efficiency.- Setting up the holding's Budget, expense management with extensive follow up on its P&L

Al Gharrafa, Al Rayyan, Qatar

- Developing & managing effective relationships across tenants, mall management team, customers & cross-functional staff.- Responsible for ensuring all tenants are aligned & do comply with the policies & regulations defined in the Tenant Handbook. - Ensuring that Retail Tenant Adherence meets Governmental Regulatory Standards & Procedures- Liaison between the Tenants & the Mall Management Team through a retailer, strategic & upper managerial level.- Provide consultations to tenant’s on their business or operation’s needs- Evaluate & advice tenant on matters related to shop concept, standards, merchandise selling strategies & services- Collecting and analyzing tenant's sales data trends, opportunities & risks to identify areas of opportunities for the Mall- Monitor & analyze tenants’ mid to long term performances to ensure tenants’ performance meets Mall’s objectives- Action all areas of improvement based on the outcomes of performance metrics- Provide report performance metrics to the CEO that act as the direct line manager.- Regularly reviewing & if necessary, improving the operational systems & processes.- Working with the marketing team to implement & communicate mall & retailer campaigns & initiatives to tenants- Assist teams with the creation & execution of a detailed marketing plan to both potential & new tenants as well as existing tenants- Oversee & support event planning setups as needed. - Identify sales leads, pitch goods or services to new clients & maintain a good working relationship with new contacts. Following up on the new business opportunities & setting up required meetings. Business Development- Contacting potential prospected clients .- Planning & overseeing new marketing initiatives.- Researching organizations & individuals to find new opportunities.- Increasing the value of current customers while attracting new ones.

Beirut District, Lebanon

-Manage & Control Beirut Souks Operational activities related to Parking management, Janitorial (housekeeping), Retails Services Events management & related hospitality. This is including all technical aspects as well that involve maintenances, fitouts supervision & refurbishments.-Following up on all MEP systems within the retailers, common area and entertainment complexes-Working on new developments & business progressions-Coaching & leading more than 40 team members-Follow up on all safety & security activities within the common areas & retail units to insure compliance with codes & norms.-Increasing retail productivity & operational efficiencies for larger related footfall.-Creating & following up on applying & maintaining procedures/ policies for tasks & duties implemented within the shopping center.-Standardizing quality assurance on all services provided by the landlord. -Preparing the souks/mall budget & relative charges in coordination with the accounting Department. -Maintaining relations with tenants on communications related to the Marketing activities.-Following up on Souks/mall marketing promotions through a set yearly calendar of events to preplan & control all possible or provisional logistics/site requirements.-Execution of promotional setups & supervising the logistics of the related events.-Following & monitoring to increase all means of footfall through a systematic & guided criteria report -Performing sales pitches for prospecting events that shall increase demands on advertising allocated spaces which generate higher revenue reports etc.-Conducting the necessary Staff performance evaluation that is reported monthly.- Coaching the Customer Service Staff at the front desk office ie information and call center desk.. -Performing various spot checking inspections for the overall sites & other particular areas to insure full housekeeping standards & quality management assurance is being applied.

Secteur Minet El Hosn, Beirut Governorate, Lebanon

- Responsible for regularly controlling, managing & coordinating phase two operational activities of the Beirut Souks. - Responsible to coordinate with related project retail tenants on daily requests & complaints. - Insuring that all the stated operations from cleaning, marketing, parking management & maintenance etc. run smoothly and efficiently;- Providing leadership, training, coordination with all needed parties from contractors to consultants to the company’s technical engineers and technicians - Handling the pre-opening and opening the phase sections, - Supervising subordinates and the over functions of the Facility. - controlling and creating the facility’s common &private area charges along wiht yearly budget and financial reports.This Sector operates:- Cinemas with the related complex facility & operations that compiles up to 14 theater, 3 levels concessions area & lounge serving.- A Food court & related services. - An entertainment center compiling Video Games providers with F&B sectors.- A fine dining restaurants with its related facility services (Parking, Service corridors & loading areas)

Lebanon

Responsible for regularly supporting the Beirut Souks Operation Manager; ensures Souks operational activities run smoothly and efficiently; provides leadership, training and supervision within the Souks Functions. Assists in the Operations and Facilities Management of the Souks Essential Functions-Security, House Keeping, Services, Parking, Safety, Operations Management, and all aspects of tenant relation and Day to Day running & Control. Follows, insures promotes and monitors all operational Policies, Procedures and Forms implemented within the Souks’ functionsResearches new operational methods, techniques solutions and suggests them to the Beirut Souks Operations Manager

Beirut, Lebanon

Responsible for product’s & store’s promotions. Follow up with the firm’s prospects and customer service to be reported directly to the CEO. Handling and Assisting the CEO with all secondary tasks and procedures. Auditor on all firm’s whole sale stores to store manager follow up. Handling firm’s advertising contracts, sponsors and promotion campaigns. Traveled to Bangkok Thailand to apply assurance and total quality as well as ISO 9001 standards at the firm’s headquarters and mother company

Bachelor Of Science (Bs), Marketing

Bachelor Of Business Administration (Bba), Marketing