Rami Khouri Email & Phone Number

Port Hedland, Wa, Au

Port Hedland, Western Australia, Australia

• Drove the IT operations roadmap to provide an always-on, mission-critical hybrid infrastructure consisting of both physical and virtual footprints, incorporating 10 data centers, 10 regional sites, and 450-500 employees.• Established and set clear and measurable performance goals for ICT infrastructure, information management systems, and applications, with a focus on secure, efficient, and cost-effective delivery.• Implemented a scalable infrastructure program to reduce expenses by identifying and decommissioning redundant or obsolete systems and environments, optimising infrastructure, and driving cost-effective IT solutions while maintaining quality of service (QoS).• Acted in the capacity of T&I Director as needed, providing expert guidance and insight. • Maintained day-to-day ICT infrastructure, including unified communications (LAN, WAN), data backup and recovery, data storage and archiving, and cybersecurity measures.• Worked in close collaboration with the GM for Information Technology on new business projects and initiatives, building business cases and feasibility reviews to justify investment.• Delivered a more scalable and agile-based IT environment to support existing and future business needs.• Led internal ICT audits and monitoring activities, conducting risk assessments, identifying potential vulnerabilities, and implementing appropriate risk management strategies and contingency plans.• Defined the compliance management protocols to achieve ISO 27001 transition to 2022 standards.• Fostered relationships with stakeholders throughout the business, developing and implementing strategies to ensure they were able to achieve their organisational and service goals while upholding compliance standards.• Managed third-party vendor contracts, including managed services provider (MSP) agreements.

Brisbane, Queensland, Australia

• Provided expert technical guidance and advice to the CEO on scaling future infrastructure based on business needs.• Led, planned, and managed service provider activities and work streams to deliver project outputs.• Ensured that end-to-end solution designs met the needs of the business, providing quality technical solutions that met architectural directions and enterprise standards (ISO 27001).• Managed a range of stakeholders and subject matter experts to ensure operations aligned with business needs, and engaged with various integration forums and internal governance committees.• Updated and maintained SOPs and user guides to aid in the ongoing refinement of technical systems.• Championed a lean and agile-based business model through a Centre of Excellence (CoE) best practice model. Identified, managed, and minimised financial, reputational, and service delivery risks.• Optimised incident response processes, resulting in a significant reduction in mean time to resolution (MTTR) for critical system incidents. Implemented ITSM best practices.

Telfer Fifo

• Embedded Operating System management.• Windows & Linux Server Administration.• Backup, Antivirus and Disaster Recovery procedures.• Firmware, configuration management and administration of a wide range of intelligent devices, including telemetry, VoIP, CCTV & Digital Dashboards.• Maintenance of production data reporting to both Newcrest & external parties.• Conducted day-to-day maintenance, troubleshooting, and continuous improvement of operational technology infrastructure.• Facilitate addition, removal and changes to operational technology systems.• Technical guidance on the integration of new systems with existing site infrastructure.

Onslow Fifo

Led the engineering efforts on a major Natural Gas project, overseeing installation, commissioning, and customer-facing activities to site acceptance testing. Infrastructure included Tetra communication system CCTV (incl. Thermal cameras), integrated with FOID system (fibre optic intrusion detection), Corporate and PCN (Process Control Network) network infrastructure, Environment monitoring system, and multiple Datacentres• Installation, integration, and commissioning of CCTV system, with 300+ cameras plus (FLIR and Pelco cameras on Lenel system).• Configure switches, Multicast routers and traffic paths on Cisco core Distribution and access switches.• Troubleshooting and solving Fiber infrastructure issues. • configure and maintain Catalyst 6500,3750, IE4010, IE3000 LAN.• Integrate Motorola BTS MTS 4 Tetra system with existing infrastructure.• Installation and commission of Telephony system PABX.• Commissioning testing and handover for the FOID system.• As-built drawings and redlines.• Investigate and troubleshoot technical issues in all the different telecom systems.• Prepare and execute field commissioning activities (including static, dynamic and integration tests).• Complete test reports in compliance with customers.• SAT / FAT / IFAT activities.

Iraq/Sulaiymaniah

• Approved and monitored major projects, standards, procedures and overall ICT performance.• Designed and managed payment gateways, OCS and CRM (USSD, scratch cards, web, mobile appsetc.).• Designed and supervised client's local network fit out.• Designed and supervised the installation of PAGA, ACS and CCTV systems.• Managed and supervised two OIL and GAS telecom projects from the design phase to handover,Gazprom Oil site, and Taqa Pipeline project, which include (fibre infrastructure, IPBX system, Microwavelinks, PAGA, ACS, core and access switches and routers "cisco", access network and datacenter).

Sulaymaniyah District, Sulaymaniyah Governorate, Iraq

• Presented architect, designed, installed and tested broadband network systems with all theircomponents.• Presented architect, designed, and developed all the billing system services.• Analysis, design, and administer the vouchers and payment methods.• Configured AAA servers.• Configured and maintained the billing system.• Assisted with the activation of the broadband gateway.• Verified all the possible connectivity options are thoroughly tested and supported with different typesof CPEs.• Verify and approve structure cabling paths and drawings.

Damascus / Syria

Took the IT operations from a start-up position to a full-fledged IT services business, with a team of over 40 staff including the full setup of a helpdesk team and engineering team to deliver expert IT service operations.• Approve and monitor major projects, IT budgets, priorities, standards, and procedures, and overseeIT performance.• Installed, designed and implemented all the network and load balancer equipment.• Installed, designed and implemented a payment system from scratch.• Designed and managed payment gateways and POS interfaces (ussd, scratch cards, web, mobile app,SMS integration).• Installed Oracle(RAC, Data guard) 10g, 11g database on *UNIX OS and tuning• Monitored database events and proactively optimized database system performance.• Installed and configured the RADIUS servers.• Monitor and backup RADIUS & application servers• Created new services For AAA users.• Configured and administrated Oracle 11g RAC.

Damascus

• Develop and design a new billing system using PHP, Oracle DB and MySQL.• Oracle Database RAC installation, administration and monitoring.• Perl Radiator Radius Server installation and development.• Billing system integration with all network equipment (bandwidth manager, LNS, LAC ).• SMS, IVR, and interactive services deployment from scratch.