Call Center Officer
CurrentHandling all the customers Home Delivery orders & complaints. Responsible to increase the Call Center sales by using the outbound calls & upselling Functional Responsibilities. Provide a high level of personalized customer service. Provide customers with product and service . - Up sell products, inviting customers through the phone call to try any new product. - Offering the promotions if available to all customers. Sell product and place customer orders in computer system. - Solving the billing issues. Transfer customer calls to appropriate staff. - Complete call logs and reports.