 Administer check in check out process of guest. Updating the registration card of each customer before giving to the Manager for signature and approval. Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety. File correspondence and other records and ensure a proper filing system is in place for documents. Answer telephone and give information to callers or routes calls to appropriate personnel and places outgoing calls Taking authorization and purchasing from guest credit card through manual and offline process. Sending and receiving an email and faxes in every company and customer, for the confirmation of their bookings. Receive clients’ queries and explanations, if any, on behalf of the Division Manager Provide proper reference for all enquiries and correspondence Handling of receipts (cash/cheque payments of customer) Making the Daily Revenue Report of everyday occupancy. Administer all reservations, cancellations, no shows in line with company policies.

 Encoding daily reports of the company. Review and proofread documents for consistency of document format and system concerns. Prepare reports & Memorandum. Listing out the documents and facilities needed by the company Working closely with departments, assisting Department Head to understand and implement policies and procedures. Recruiting staff this includes developing job descriptions and person specifications, preparing job adverts, checking application forms, shortlisting, interviewing and selecting candidates. Preparing school handbooks. Planning, and sometimes delivering, training, including inductions for new staff. Assists students concerns. In-charge of book release Answers telephone call inquiries w/ regards to school information.