Rami Touma is a Area Operations Manager at Malak Al Tawouk. They possess expertise in customer service, catering, microsoft office, microsoft word, restaurants and 22 more skills.
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Area Operations ManagerMalak Al Tawouk Nov 2022 - PresentLebanonMonitor sales and work toward meeting quarterly objectivesVisit stores to evaluate operations, cleanliness and efficiency of each areaRecruit, hire and train new managers in their direct areaOffer consultation and recommendations to store managers on overcoming operations challengesMinimize cost and labor by reviewing schedules and inventory use -
Restaurant ManagerRoadster Diner Oct 2021 - Oct 2022LebanonSupervising daily shift operations, including front and back-of-house restaurant operationsMaintaining safety and food quality standardsKeeping customers happy, getting their feedback on the experience and handling complaintsOrganizing schedules, keeping track of employees’ hours and recording payroll dataControlling operational costs and identifying ways to cut wasteAppraising staff performance and disciplining or retraining employees to correct poor performance -
Restaurant General ManagerPizza Hut Jul 2021 - Oct 2021Libreville, GabonPreparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing changePlans menus by consulting with chefs; estimates food costs and profits; adjusts menusKeep a record of income and expenses.Create a professional atmosphere that sustains top employee safety standards and provides guidelines to personnel to eliminate hazards and dangers in the workplaceLead the restaurant to achieve new and greater goals in order to stand above the competition within the industry -
Restaurant ManagerAfkar Holding Jun 2019 - May 2021LebanonSupervising daily shift operations, including front and back-of-house restaurant operationsMaintaining safety and food quality standardsKeeping customers happy, getting their feedback on the experience and handling complaintsOrganizing schedules, keeping track of employees’ hours and recording payroll dataControlling operational costs and identifying ways to cut wasteAppraising staff performance and disciplining or retraining employees to correct poor performance -
Restaurant ManagerAl Thiqa Restaurants Company Mar 2018 - May 2019LebanonSupervising daily shift operations, including front and back-of-house restaurant operationsMaintaining safety and food quality standardsKeeping customers happy, getting their feedback on the experience and handling complaintsOrganizing schedules, keeping track of employees’ hours and recording payroll dataControlling operational costs and identifying ways to cut wasteAppraising staff performance and disciplining or retraining employees to correct poor performance -
Restaurant ManagerAl Thiqa Restaurants Company Jan 2018 - Feb 2018Al Asimah, KuwaitSupervising daily shift operations, including front and back-of-house restaurant operationsMaintaining safety and food quality standardsKeeping customers happy, getting their feedback on the experience and handling complaintsOrganizing schedules, keeping track of employees’ hours and recording payroll dataControlling operational costs and identifying ways to cut wasteAppraising staff performance and disciplining or retraining employees to correct poor performance -
Restaurant ManagerMinistry Of Food Sal (Classic Burger Joint) Oct 2015 - Dec 2017LebanonSupervising daily shift operations, including front and back-of-house restaurant operationsMaintaining safety and food quality standardsKeeping customers happy, getting their feedback on the experience and handling complaintsOrganizing schedules, keeping track of employees’ hours and recording payroll dataControlling operational costs and identifying ways to cut wasteAppraising staff performance and disciplining or retraining employees to correct poor performance -
Banquet ManagerMonroe Hotel Lebanon Jun 2015 - Sep 2015LebanonPlan the A-Z of the layout and set up of an eventTake care of the special requests and queries that come from the guestsMonitor the food and beverages section efficiently as a banquet service managerNegotiate contracts and deals with vendors and suppliers, who are supplying their services to the event as a banquet sales executiveAssign roles and duties to the staff, including the assistant banquet manager, and ensure that the event goes as per the plan -
Team LeaderCrepaway May 2013 - Jun 2015LebanonHandle the restaurant operations, and activities, maintaining a well-trained and highly motivated team and contributing in the achievement of sales and profit goals. -
Floor ManagerImara Restaurant May 2012 - Apr 2013LebanonSupport the restaurant operations and activities, supervising the floor staffDay to day operationCustomers’ needs follow upQuality, service and food safety monitoringTable visits and critical path
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Cashier & BaristaMargherita Pizzeria Del Quartiere Dal 1959 Jan 2011 - Apr 2012LebanonBar serviceBar customer serviceCustomer interactionMenu drink preparation -
Head Waiter, Waiter, BartenderRoadster Diner Jan 2008 - Dec 2010LebanonFood quality and Hygiene with standards norms of ISO and HACCPTake orders and serve clients with professional wayHigh selling skills and customer orientation
Rami Touma Skills
Rami Touma Education Details
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Business Administration And Management, General
Frequently Asked Questions about Rami Touma
What company does Rami Touma work for?
Rami Touma works for Malak Al Tawouk
What is Rami Touma's role at the current company?
Rami Touma's current role is Area Operations Manager.
What schools did Rami Touma attend?
Rami Touma attended Aul (Arts, Sciences And Technology University).
What skills is Rami Touma known for?
Rami Touma has skills like Customer Service, Catering, Microsoft Office, Microsoft Word, Restaurants, Time Management, Food, Teamwork, Hospitality, Powerpoint, Sales, Customer Satisfaction.
Who are Rami Touma's colleagues?
Rami Touma's colleagues are Mathieu Al Berry, Jean Marc Allawi, Pierre Fadel, Daniel Dangalan, Vanessa El-Habre, Jessy Jammal, Ali Kamel.
Not the Rami Touma you were looking for?
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Rami Touma
United Arab Emirates5hotmail.com, credit-suisse.com, yahoo.com, tni.ae, moelis.com -
3gmail.com, cecaserv.com, ceca.com
5 +171378XXXXX
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Rami Touma
United Arab Emirates
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