• Spear-headed the coordination between cross-functional teams and external partners to ensure seamless execution of project deliverables Plan.• Execute and monitor project activities, timelines, and milestones to ensure successful delivery.• Deliver timely completion of key milestones identified within project scope.• Moderate all ongoing financial inclusion and digital transformation initiatives, providing guidance and oversight.• Maintain program operations within budget, on schedule, and in alignment with organizational goals.

Versatile Professional balancing project management expertise with a passion for social impact. Driving projects to success while starting up "Co. خيرية", a venture redefining the non-profit sector.

Co. خيرية is an ESG & CSR Initiative, including but not limited to:• Provide ESG & corporate social responsibility consultancy.• Raised, designed a one million EGP strategic philanthropic projects from Itxpros aligned with 7 UN Sustainable Development Goals (SDGs), supporting Co. خيرية's vision of leading corporate social responsibility (CSR) for mid-sized companies and driving industry innovation. • Successfully secured and implemented a sustainable Sadaqa grant of 600K EGP/year, supporting 5 struggling families fostering orphans. • Collaborated effectively with local communities and NGOs, and securing national authority approvals.• Organized and executed a 500K EGP medical caravan in an Upper Egyptian urban community, focusing on community development and health. Performed more than 55 cataract operations and distributed over 200 pairs of eyeglasses.

• Report Directly to Head of Board of Trustees/ Executive Director.• Prepare and Present grant proposals adhering to the foundation’s mission & vision.• Assign and budget needed Funds and Resources for all proposed projects for approvals.• Design, Plan, Organize/Lead, Deliver, and Fundraise strategic projects as well as various medical convoys in urban, remote, and poor areas.• Provide core project management support through planning, organization, and execution of key initiatives, ensuring the highest level of QCD (Quality-Cost-Delivery).• Identify and Manage risks to ensure all projects are completed successfully to the acceptable standards.• Monitor and observe budgets, cash flow, and liabilities to ensure all deliverables are accomplished on schedule in compliance to Egyptian Financial Rules and Regulations.• Develop and execute fund-raising strategies through a well maintained sustainable donor relationships.Achievements:• Developed an In-Kind protocol to fund Qasr Al-Ainy Blood Bank Plates separation and Plasma exchange facility with modern Machines and Equipment, leveraging 3000+ life-saving medical services.• Successfully reimbursed the Foundation for all expenses incurred in renovating the Qasr Al-Ainy Blood Banks Vans through business development initiatives. • Led the fundraising operation to supply Zakazig University Hospitals with their one & only Intensive Care Ambulance while keeping WOTE costs at a minimum.• Formed and controlled over 60 medical caravans across Egypt; serving over 50,000 patients in up to 15 local government areas. • Led Multiple Digital transformation and center of Excellence Projects, such as NCI & Abu El-Rish Hospitals.• Collaborated in developing a system to manage all funds, projects, and budgets. • Supervised third party social media marketing agencies towards applying multiple digital marketing strategies maintaining WOTE unique status among competitions.

OnAir Customer Service and Tech Support Help DeskJob Description:• Handel All Passenger emails and reply to them with resolutions.• Update and change Price Plans tailored to Airline details.• Validate and assess Aircraft Notification and Alert Airlines with needed actions.• Develop and enhance process and Product knowledge.• Develop and create training material to improve understating of the product and process.• Drive all quality action items in conjunction with the site Quality Managers aiming to ensure accuracy of quality practices.

Job Description:• Handel Tier one/two Customer service, billing, and Sales calls.• Ensure all customers concerns are resolved at first call in conjunction with other Departments.• Deliver all required daily and MTD targets.• Respond to customer inquiries by referring them to online secondary sources.• Lead entry-level consultants into customer service vision/mission by setting the example.• Ranked as the Top Recruiter with the highest number of senior and tenured support professionals to join Sutherland Contact Center throughout 2012.

• Support Professional since May 2009 - May 2010.• Senior Support Professional since May 2010 - March 2011• Acting as Team Manager between March 2011 – December 2011Job Description:• Actively enforces the operation's goals, policies and procedures, implements standards in the company's training and development, supports agents, monitors the queue, and works in conjunction with administration.• Develop communication materials to analyze, interpret and address customer needs.• Lead all quality action items in conjunction with the site Quality Managers aiming to ensure standardization of quality practices.• Deliver exceptional customer experience, resulting in high customer satisfaction scores.• Deliver and exceed customer-specified service levels for handle time.• Guide entry-level support professionals through the quality program; delivering both the internal and external Quality and Customer Satisfaction key performance indicators.• Handle level two escalations and complaints as well as supervisor calls.• Learn, understand, retain and regularly develop and demonstrate product/process knowledge.• Train entry-level support professionals on how to manage and handle customer inquiries in a professional, efficient, and timely manner.• Provide status reports to the client and Stream management as required.

Internship: Keyword and content analysis. Creating Meta tags that best describes the website business. Internet Marketing: Market and competitors studying, link exchange, Search engine and directories submission. Management of Google Adwards and Yahoo PPC marketing accounts of local and international clients.

Online Marketing via Google & Yahoo

• Teacher Assistant of English, American History and Social Studies for grades 4, 5 and 6.• Taught physiology for high school students as a replacement teacher duty.• In charge of the classroom during teacher absences including all aspects of the teaching process.• Organized social events frequently for the students and administration.• Third Grade English teacher and Resources room Co-Teacher.• Responsible of 19 students with different difficulties and special needs.• Taught elementary students with learning difficulties phonics, grammar, reading and computer activities. • Organized monthly educational field trips.