Rami Aawar Email & Phone Number

Dubai, United Arab Emirates

• Lead project planning, resource allocation, risk management and execution.• Oversee the end-to-end project lifecycle for software projects, ensuring adherence to scope, timelines, and budget constraints.• Configure software applications based on client specifications, ensuring seamless integration and functionality.• Lead a team dedicated to ensuring client success, managing a portfolio of key accounts and ensuring high levels of customer satisfaction while serving as the primary point of contact.• Conduct regular business meetings with clients, providing status updates, insights, performance analysis to ensure alignment with client objectives and expectations.• Analyze and optimize the client's standard operating procedures (SOP) and provide recommendations based on best practices in line with the software solution and project objectives.• Collaborate closely with internal and external stakeholders to understand requirements, manage expectations, address customer needs, coordinate implementations, and resolve any issues or concerns promptly.• Assist the sales team in drafting the technical requirements of RFIs & RFPs and conduct Proof of Concept to demonstrate the viability of the software solution to the client as part of the pre-sales process.• Provide comprehensive training sessions for clients to ensure effective utilization of the software.

Dubai, Uae

• Coordinate resource allocation and team initiatives in collaboration with stakeholders throughout the entire project lifecycle. • Assist the team in various project-related tasks and activities to ensure seamless project execution. • Manage and oversee client deployments on end-user machines to ensure successful software implementation. • Provide continuous support and training to end users during the project implementation phase and post-go-live to address any issues and ensure smooth operations. • Assist in the development of customer success strategies, contributing to increased customer satisfaction and loyalty.• Contribute to process improvements, resulting in increased efficiency in project execution.

Abu Dhabi, Uae

• Install and configure computer hardware, operating systems, and software applications to ensure optimal functionality. • Plan and execute scheduled maintenance upgrades for systems, ensuring their efficiency and reliability. • Identify and resolve system and network issues through comprehensive troubleshooting methods, ensuring minimal downtime and maximum productivity. • Diagnose and resolve hardware or software faults promptly to maintain uninterrupted operations. • Provide hands-on guidance and technical support to staff, either in-person or remotely, to facilitate system setup and resolution of technical issues.