Roberto Amico Email and Phone Number
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I'm a Digital and IT executive with over 17 years of experience, specializing in spearheading high-impact initiatives that drive business growth and innovation. Leading the global e-commerce division, I oversee content, UX/UI, CRM, e-merchandising, marketplaces, and e-commerce operations, achieving significant milestones through data-driven strategies.My expertise extends to managing complex IT environments across Data, Digital, e-commerce/Omnichannel, OMS, CRM, Retail, ERP, and infrastructure. I excel at building and leading high-performing teams, ensuring critical IT systems' seamless operation and optimization. My passion for digital transformation fuels continuous improvement in business processes and customer experiences, making me a collaborative, results-oriented leader dedicated to fostering a culture of innovation and excellence within my teams. I'm a dynamic leader who can bridge the gap between technology and business objectives, bringing a proven track record of success to drive an organization forward.
Swatch Group Services
View- Website:
- swatchgroup.com
- Employees:
- 19541
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Group Lead - E-Commerce Competence CenterSwatch Group ServicesNeuchâtel, Ne, Ch -
Head Of DigitalSwatch Ltd. Aug 2022 - PresentBiel/Bienne, Bern, Ch- Report to the CEO and responsible of the Digital and technology strategy.- Member of the Extended Executive Board of Swatch- Head of Digital position overseeing eCommerce, Digital Content, UX/UI, CRM, Marketplaces, eMerchandising and eCommerce operations. Department of >20 FTE + External agencies- Drive digital strategy and transformation to enhance customer experience and maximize online presence.- Lead cross-functional teams for effective implementation of digital initiatives.- Manage Ecommerce platforms, ensuring performance and user satisfaction.- Lead digital content to align with brand positioning and marketing objectives.- Supervise merchandising efforts, optimizing product visibility and online sales.- Collaborate with internal stakeholders and external partners to achieve digital goals.- Follow industry trends to drive innovation and maintain a competitive edge. -
Cio / Head Of ItSwatch Ltd. Feb 2019 - PresentBiel/Bienne, Bern, Ch- Member of the Extended Executive Board of Swatch- Lead Swatch tech teams, managing 23 FTE and external support teams for IT services. (Software development, SAP, Data, IT Architects, CTO)- Responsible for Swatch's Digital Eco-system, Datawarehouse, SAP, Salesforce platforms (Commerce, Services, Mulesoft) and diverse platforms in a high-demanding environment.- Drive growth through digital transformation, leading Agile teams for engineering and operations functions.- Own end-to-end Cloud strategy for Swatch Ltd., overseeing development of customer-facing web platforms, and interfacing with business leaders.- Define technical solutions, addressed organizational challenges, and effectively led the IT department.- Select and implemented technologies for internal operations optimization.- Direct key Swatch projects and IT-related initiatives- Analyze IT costs, value, and risks, providing leadership to IT specialists and staff. -
External Expert For Practical ExaminationCpln Mar 2011 - Mar 2020- Define and agree the final pratical exam (specifications)- Review practical exams, "CFC Level" (Certificat fédéral de capacité)- Evaluation and examination
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Head Of PmoThe Swatch Group Services Ltd. Nov 2017 - Jan 2019- Responsible of the Swatch Group PMO- Review and send recommendations to investment committee for all IT projects submitted to KL/EKL of the Swatch Group.- Owner of IT Demand Management process in order to collect, monitor and follow up the demands coming from the different entities of the groups (production, brands and subsidiaries).- Definition and implementation of project management methodology within Swatch Group (Guidelines, methodology, templates, etc)- Develop and provide IT Project Management Training courses to Swatch Group IT employees- Project portfolio management for all IT projects of the Swatch Group companies and reporting to the Management - Business Owner of the Swatch Group Project portfolio management tool (PMNet)- Lead of PMOs community (3 heads of PMO: IT Solutions, IT Infrastructure and Distribution IT (SAP))- Development and implementation of the new IT Governance Framework (Former IT Manual)- Project Manager for specific mandate- Execute project reviews and audits on management request
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Corporate It Project OfficerThe Swatch Group Services Ltd. Feb 2016 - Oct 2017
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Head Of ItThe Swiss Timing Ltd. Mar 2014 - Feb 2016Corgémont, Ch- IT Responsible for all 3 sites (Corgémont, Leipzig and Liberec – 17 people) , part of the Management board and report to Swiss Timing CEO- Responsible to implement a secure unified corporate approach in the strategic, tactic and operational IT activities- Design, analyse and customize technological systems and platforms, including ERP.- Operations achievement: Department reorganization inspired by the vision to make “IT department the preferred technological partner for our business colleagues”. A new organization aimed to enlarge the spectrum of the IT services provided within the company (Events + Corporate IT Services) -
Head Of It Project SupportThe Swatch Group Services Ltd. Jun 2010 - Feb 2014(PMO of the IT Infrastructure Department)- Project Manager and team Leader of the Project Managers (4 IT project managers)- Ensure that project managers are doing their job in the "right way"- Management of major Infrastructure projects of the Group, Included events- Vendor evaluations (RFI/RFP process), (.e.g. WAN provider evaluation included China)- Definition of Service Level Agreements + Service improvement plan for all services related to the voices- Contractual negotiations (Mobile, WAN, voice carrier, fix telephony providers, etc...)
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It Project & Service ManagerThe Swatch Group Services Ltd. Jun 2007 - Jun 2010- Management of a complete lifecycle of the projects and programs assigned: sponsors and stakeholders management at all level, investment request, planning, execution, controlling, quality, release and closing.- Responsible for service reviews with external partners and improvement plan (WAN Service Manager)
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It - Organisation ConsultantEasy'S Project Management Aug 2006 - May 2007Lausanne, Suisse, Ch- Lead project management activities - Conduct process modelling and programmed IT service management tools using .NET, aligning with ITIL principles.- Provided ITIL training to customers, ensuring a comprehensive understanding of best practices.- Developed performance indicators (KPIs) to measure and enhance organizational efficiency and effectiveness. -
TraineeSysco Systèmes De Communication Sa Sep 2005 - Dec 2005Neuchâtel, Ne, Ch- Voice over IP in Euope: Market analysis- Asterisk analyze and deployment (IP-PBX)PublicationBilan magazine : VoIP. Entreprises: le jackpot de la téléphonie sur l’Internet, No 198 février 06 -
Web DeveloperElevenweb Jan 2005 - Nov 2005/// Activity beside my studies ///
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Service Desk SpecialistAutodesk Sarl 1999 - 2002San Francisco, Ca, Us/// Activity beside my studies ///
Roberto Amico Skills
Roberto Amico Education Details
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University Of Applied Sciences Of Western Switzerland (Heig-Vd)Orientation It Management -
Cpln (Centre Professionnel Du Littoral Neuchâtelois)Computer Sciences
Frequently Asked Questions about Roberto Amico
What company does Roberto Amico work for?
Roberto Amico works for Swatch Group Services
What is Roberto Amico's role at the current company?
Roberto Amico's current role is Group Lead - E-Commerce Competence Center.
What is Roberto Amico's email address?
Roberto Amico's email address is am****@****ail.com
What is Roberto Amico's direct phone number?
Roberto Amico's direct phone number is +120127*****
What schools did Roberto Amico attend?
Roberto Amico attended University Of Applied Sciences Of Western Switzerland (Heig-Vd), Cpln (Centre Professionnel Du Littoral Neuchâtelois).
What are some of Roberto Amico's interests?
Roberto Amico has interest in Football Miscellaneous, Telecom, Football, International Travel, New Technology, Job, Project Management, Sport, Footballmiscellaneous, Sport Cars.
What skills is Roberto Amico known for?
Roberto Amico has skills like Itil, Project Management, Telecommunications, Team Leadership, Project Portfolio Management, Management, Outsourcing, Gestion De Projet, Wan, Program Management, International Project Management, Infrastructure.
Who are Roberto Amico's colleagues?
Roberto Amico's colleagues are Sally Wang, Mahran Khan, Pablo Mares Socorro, 张金生, Gianluca Colangelo, Dorothee Dehove, Alexis Vargas.
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