- Leading a team of senior and junior software engineers, QA, and UI/UX- Ensuring the team is focused on continuously delivering value for the business, getting feedback from customers, and iterating- Responsible for all things Agile such as Sprint Planning, Demos and Retrospectives

- Applied Domain Driven Design to more accurately model the business putting us in a better position to maintain and grow our products.- Architected a microservice-based solution for a product where scalability and independent deployability were key requirements. - Implemented services in .NET Core.- Designed public-facing APIs. - Built standards and conventions for coding practices including: Git branching guidelines, standardizing error codes, naming conventions, structured logging conventions, OWASP top 10 awareness, common templating.- Migrated workloads into Azure Cloud adopting a blue-green deployment which allowed for zero-downtime. Eliminated human intervention when deploying new code and automated the process by leveraging CI/CD best practices and Azure Pipelines written in YAML. - Mentored other engineers and facilitated group discussions to drive the understanding and adoption of Cloud-first approaches building strong links with stakeholders along the way such as in Billing, AR, and Network Services.* Languages, databases and other: C#, .NET, EF Core, Azure Cloud, PostgreSQL, Linux-based containers, NGINX, RabbitMQ, Swagger, Event Storming, Agile, YAML.

Developed the orchestration of a custom built 5G data analytics cluster using OpenStack and Mesos/Marathon with Docker containers.

- Conducted the installation and quality control process for PBX platforms.- Engaged in solution discussions with various levels of IT professionals.- Provided technical support for customers by means of diagnosing complex technical issues, technical enquiries, and providing regular status updates to customers.- Wrote jargon-free user guide for the Mitel PC-based enterprise operator solution, reducing thus overall customer support calls.- Generated site report template for newly installed PBXs.- Customer training (three-day training on ASC recorders), on-site customer training (Mitel solutions).- Troubleshoot reported issues with existing installations.- Developed JAVA applications based on customer needs such as shutting down the Mitel controller gracefully.