Supports companies from start-up phase and through their growth stages. Identify and present "A" talent for key positions. Includes executive management, subject matter experts (SME) and customer-facing positions for technology companies.

• Manage a $26 million annual budget preparation for the customer support organization. • Manage the customer support P&L activities. • Develop business strategies and operational plans to meet changing business needs.• Implement processes that increased effectiveness and efficiency of the regional teams.• Provide active, hands-on consulting to the managers, including planning and facilitating sessions to achieve desired outcomes consistent with agreed strategies. • Manage all aspects of business analysis and reporting for the organization.• Manage all aspects contract administration.• Participate with sales force in complex deals and customer negotiation.• Manage portfolio of support programs and pricing to meet customer and business needs. • Negotiate with third party vendors. • Manage resolutions with customers that meet the company goal of “Total Customer Experience”.

Co-founded NetTrain Solutions, Inc. a web-based start up that provided tools and expertise to companies that desire to establish on-line training solutions that engage the participants and provides learning experience similar to that gained in a typical classroom setting.