Rami Issa Email & Phone Number

Evanston, Il, Us

Toronto, On, Ca

Provided technical support for the check Aggregator system which aggregates and enables the scanning and processing of $130+ Billion from 50+ Million scanned checks and items annually. Led engineers building a check scanning application using C#, MSSQL and FIS Direct Teller API.Managed 10+ cross-functional teams in delivering projects impacting 12 Million customers.Led 50+ project members in completing projects within timeline and aligned with BMO goals.Eliminated 90% of paper deposit slips and 400 work hours annually by participating in the software lifecycle of a newly developed teller application that implemented electronic check scanning.Coordinated and performed Load testing using Apache JMeter, and API testing using Postman.Participated in web applications automation testing using Selenium and Java.Created advanced SQL queries in Oracle and MSSQL Server for testing and extracting reports.Updated the code repository in Bitbucket for the internally built applications.Led defect triage calls with developers, testers, project managers, vendors and business analysts.Created work-breakdown-structure, and divided and prioritized the workload among teams.Supported new engineers to develop skills and provided code reviews when required.Planned and managed the validation and verification of enterprise systems through end-to-end cycles.Verified that internal systems communicated with third-party systems successfully using APIs.Created project implementation plans and project completion and exit documents.Managed HP ALM items including requirements, test cases, defects, traceability matrix and reports.Provided project timelines and execution status reports to upper management.

Toronto, On, Ca

Provided technical support for the check Aggregator system which aggregates and enables the scanning and processing of $130+ Billion from 50+ Million scanned checks and items annually. Led engineers building a check scanning application using C#, MSSQL and FIS Direct Teller API.Updated the code repository in Bitbucket for the internally built applications.Led defect triage calls with developers, testers, project managers, vendors and business analysts.Created work-breakdown-structure, and divided and prioritized the workload among teams.Supported new engineers to develop skills and provided code reviews when required.Planned and managed the validation and verification of enterprise systems through end-to-end cycles.Verified that internal systems communicated with third-party systems successfully using APIs.Provided project timelines and execution status reports to upper management.

Nablus, Ps

Mentored 3 QA engineers, trained 6 trainees and provided performance reviews.Led the testing of the first in-house profit system that calculated $52 Million in shareholder profits.Increased monthly collection of late fee payments by 20% by supporting new collection procedures.Reduced 25% of the average business workflow time by participating in developing and automating 40+ business workflows using SharePoint and Nintex Robotic Process Automation tools.Reduced 20% of defect leakage by implementing a shift-left and promoting unit testing approach.Coordinated and performed Load testing using Apache JMeter, and API testing using Postman.Participated in web application automation testing using Selenium and Java.Created advanced SQL queries in Oracle for testing and extracting customized reports.Received non-technical department business needs and led implementation by IT teams.Spearheaded the integration of JIRA into the testing process allowing more efficient issues tracking.Collaborated with development and product management teams to analyze product requirements, develop test plans, and exit reports and provided input on go/no-go for production releases.Created test cases from requirements, performed testing, and reported test results and defects.Tested all change requests and new features implemented in Siebel CRM before production.

Us

Tested the software application for $1M Hewlett-Packard (HP) Indigo digital printing press.Led bi-weekly demo meetings with customers providing critical information on features, ensuring business needs and requirements were met, and modifying work as necessary. Provided test documentations to include scenarios, test cases, test results and defects.Communicated with local and offshore team members to coordinate completion of testing.Participated in the daily scrum meetings and two-weeks sprints providing reports as required.Created a traceability matrix to map test cases to requirements.Performed system testing, regression testing, database testing, API testing and smoke testing.Detect, collect, document and troubleshoot issues found during testingParticipate in sprint planning, sprint meetings, stand up meetings, demos and retrospective sessions.

Developed a mapping based social discovery platform using CakePHP framework.Trained and mentored 1 QA engineer and performed testing for 2 web and mobile applications.Estimated features complexity and provided estimations to scrum master and product owner.Introduced the usage of Bugzilla supporting more organized and efficient reporting.Developed test documentation to include scenarios, test cases, and test results as assigned.Created test cases and managed and executed functional and system testing.Participated in the daily scrum meetings and two-week sprints.Received, interpreted and documented product owner specifications decreasing potential issues.Performed system testing, regression testing, database testing, API testing and smoke testing.

PRCS is a humanitarian organization that provides hospitals, emergency medicine and ambulance services, and primary health care centers, I was responsible for IT activities in Nablus branch, tasks included but not limited to: Providing help desk services, monitoring the purchase of ICT machines/systems, designing the monthly magazine, providing IT training and administrating servers.

Karama Empowerment Fund is a project run by the Ministry of Palestinian Economy cooperating with the Consumer Protection Association and the Private Sector in Palestine, its aim is to improve the Palestinian national economy.

Nablus, Ps

Developed 4 web applications using PHP, HTML, CSS, JavaScript, MySQL and Oracle.Reduced paper usage from 6M to 4M papers by developing an online documents workflow system.Developed software to assess competencies for 20K students in a renowned university in Palestine.Led new systems development through all phases of SDLC (Software Development Life Cycle).Gathered and refined specifications and requirements based on technical needs.Conducted demos and trained employees on how to use new systems.Transferred files from local machine to hosting server using Putty software.Supported end users resolving system issues, troubleshooting and tuning features as necessary.Created database schemas representing and supporting business processes.Developed the back-end layer, implemented the front-end, and supported their integration.Provided business analysis, manual testing and code reviews for software releases.

Master Of Science (Msc), Engineering/Industrial Management

Bachelor Of Science (Bsc), Computer Science