Retains and profitably grows firm volume, sales, and profitabilitythrough proactive management of assigned large-customerrelationships.· Penetrates assigned accounts by:-Selling new or additional products or services to currentbuyers; and/or-Finding additional buyers within the existing customerlocation; and/or-Selling additional customer locations.· Sells the firm’s complete offering of products and services.· Leads all aspects of the sales process, calling upon others to assistin solution development and proposal delivery, as needed, or asdirected by management.· Develops customer account plans for all assigned customers byleading a joint company/customer planning process that identifiesrelevant customer needs, prioritizes initiatives and companyinvestments, and establishes a clear action plan for success.· Proactively manages customers’ satisfaction and service deliveryby anticipating potential service problems, and monitoringsatisfaction.· Manages assigned customers’ transition from the BusinessDevelopment group during customer implementatio

Main Product :Microsoft ... MO365...Azure ,Classic , SPLA1) Responsible for providing the sales team with the necessary technical expertise to enable them to sell the product. This involves printed and electronic promotional material, product training, and relevant clinical papers.2) Responsible for reviewing product data to ensure that the field force is kept up to date on new developments regarding the companies or competitors products.3) Act as point of first reference for all product related enquiries and work collaboratively with colleagues in Clinical Research and Regulatory to address any issues that may arise.4) Close liaison with the field force to assess the response to and suitability of current promotional material and to ensure that the printed promotional material is being used optimally5) Design market research projects to assess customer attitudes to the current product range and new product introductions. Either conduct this research with in-house staff or manage an outside agency ie initial identification of suitable partner, definition of responsibilities, communication plan, divisions of responsibility, milestones, contract with company, review transcripts and reports, and recommend action plans from the research.6) Assist with the development of the annual marketing plan and for controlling advertising, promotion and sales aids in accordance with the annual marketing plan.7) Responsible for preparing product forecasts, and constantly monitoring inventory levels held at central and interstate warehouses including liaison with production (locally and globally) to ensure supply timelines.8) Liaise with the advertising agency regarding the product campaign including journal advertising, direct mail and conferences.

•Works deals assigned to the sales team supported, prioritizing effort based on maximizing total impact on team productivity and profit, or as directed by the sales manager.•Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.•Secures input from all necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support.•Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.•Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”•Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.•Provides coaching and professional development to team-member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.•Opportunistically pursues additional business development opportunities within customer firms. Collaborates with sales to ensure these opportunities a re effectively covered andadvanced.•Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.

Team leaders perform a range of tasks depending on the type of team they lead. Generally, the team leader manages the day-to-day planning, operation and problem-solving so that a team meets it required level of service or production. A team leader in a manufacturing environment supervises production while a call center team lead monitors calls and coaches performance. Some general categories of tasks are typical for a team leade

Level 1 support including but not limited to;• Perform desk‐side support service per Client’s pre‐defined/location specific serviceprocess• Manage workflow and service request through Client’s call ticketing system• Imaging/Re‐Imaging end user desktop and laptop machines• Software installation, configuration, and troubleshooting for end users• Hardware and Software upgrades• Performance of IT support duties as defined by the appropriate PMU team lead• Network printer installation/configuration• General Desktop Support/Project Coordination/Move activities• High level of customer focus and strong customer support commitment.• Support and assist colleagues; commit to and be accountable for overall groupsuccess.• Work with other support groups and vendors to provide seamless support tocustomers.• Monitor, analyze and address reliability and performance issues.• Analyze problems, develop creative solutions and assess risks/benefits.• Develop strategies for resolving them and preventing future occurrences.• Work with 2nd level support group to assist with applicationdesign/development/upgrade testing and implementation.• Assess and address compliance with applicable IP Policies, Standards and Technicalcontrols.• Continually keep abreast of and understand Client's IP policies, standards andtechnical controls and compliance process. Advocate and promote IP awarenessand compliance.• Document supported system and application procedures and processes.• Staffing the help desk as needed.• Keep abreast of technology changes and Client's operating environment changes toassess potential impact to supported systems and applications and to proactivelylook for opportunities to improve service and/or reduce costs• Participate in Change Management Process (scheduled outages).• Occasional after‐hours and weekend support is required.• Participate in project work as assigned

1. To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity.25%2. To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre.20%3. To monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of internal and external customers.10%4. To ensure that the team follows established procedures for each service request, including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction.10%5. To ensure statistical information is produced, collated and analysed on a daily basis to assist in evaluating the efficiency of the team and to inform resource allocation and service improvements.10%6. To support the Contact Centre Manager in the development and implementation of technology and systems to ensure the most effective use of new technology and opportunities.15%7. To implement and maintain health and safety, security of staff, equal opportunities, customer service standards and other Council policies as appropriate, ensuring their understanding and implementation by team members.5%8. To undertake the duties of a Customer Service Adviser as and when required to ensure that a high level of customer service is maintained and to undertake any other duties as required, which are commensurate with the grading of the post.5%