Rammy Kuttaineh Email & Phone Number

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Central Business District, Florida, United States

Event creation, scheduling, and hosting. Knowledge curation and dissemination. Events organized:The Question Concerning Technology 1, 2, & 3Jacques Ellul on TechniqueSantayana I & IIPure Geoism+ 50 others.

Orlando, Florida Area

Software implementation & documentation — extending simulator management capabilities: * Created MIMS (MaxSim Installation Media Service), an automated installation kit creation tool, which takes the software development teams' installation packages and creates an on-demand single multi-system software installation disc, or usb stick, designed to update all the software on all the Linux and Windows computers comprising an Air Traffic Control Tower Training Simulator.* Automation engineering: Updated and extended existing installation automation scripts to fix long standing issues and switch each of the Federal Aviation Authority's (FAA) production Air Traffic Control Tower Simulators, spread throughout the nation, from an offshoot Service Pack branch, over to the company's newly released and redesigned Main branch bundles.* Wrote a data processing package which extract logs from tgz archives and repackage the archives without the logs while recording the work done and filing processed tgz files according to the condition of the archive files and the content contained therein. * Provided a complete Linux single-drive to mirrored-drives software RAID conversion solution for file servers including custom full server backup and restore scripts, a complete disk replacement procedure with additional custom scripts for monitoring and single-command add-in replacement of harddisks; wrote the 11-page manual & backup/restore procedure.* Co-developed a custom handheld backup device for concurrent disk imaging of all computing stations which make up an Air Traffic Control simulator by cross-compiling a custom Linux kernel and also assisting with the imaging software package configuration.* Effectively shared Linux and Windows concepts to customer service, technical specialist, subject matter experts, management, and project lead staff. Aided peers in software development projects. Occasional support calls: correcting any issue.

Technical Operations Center

Billing reports.Trained tier 1 personnel.Fielded calls, ensured a very fast internet.Wrote documentation and created functional diagrams.

Facility tours connecting information security analysts and systems administrators with recruiters.

Provided documented solutions with an average of over 40 sessions/day.Trained new hires on proper over-the-phone troubleshooting techniques.Technically supported over thirty-five unique educational institutions.Authored internal knowledge base articles.

Central Florida Locations

2005 Participated in the construction of three learning centers.2002 Installed computers at Four Corners Charter Middle School. 2002-2003 Plotter operator: converting, scanning, print queuing, archiving.1995-2000 Young Life leadership: youth counselor & camp work crew leader.

Front line Security intrusion detection and repair.Authored automated back-up scripts for dedicated clients.Registered, Renewed, and Installed website SSL certificates.

Quality checked and corrected new dedicated client servers.Monitored and resolved mail and CPU issues across 91 servers.Setup web and mail domains across Linux and Windows Servers.Wrote on-demand backup scripts. Fixed shopping cart configurations.Traced and shutdown exploited server scripts and notified senior admin.Migrated MySQL databases, web, and mail content across server platforms.

Configured applications: Outlook, browsers & Windows TCP/IP.Supported Windows, Macintosh operating systems & DSL equipment.

Acted as sole support agent for the Orlando office.Ran regular backups and administered the Exchange server.Setup a score of new and old computers into the new office building.Performed Y2K checks and upgrades for a smooth transition.Installed dozens of software and hardware upgrades.

Created the RN to BSN Program Newsletter.Instructed faculty on various software packages.Managed a regularly changing inventory of instructional videos.Served as the local support agent for those involved in online learning.Assembled a wide range of documents and presentations.

Indexed the definitive source for MPEG products and news.Increased online sales while providing telephone tech support.

Designed and manufactured freestanding bookshelves.Worked with children, artists, and educators making virtual worlds.Administered a mixed lab of SGI, Sun, and Windows workstations.Submitted weekly progress reports to the director.

Coursework, Computer Information Technology

Activities and Societies: UCF ACM; Game Developers Club.Co-wrote a database management system from scratch in C. Studied networking.

Training, Database, Data Management And Visualization, Completed

Microsoft Access Excel: Data Management, Formulas and Functions, Pivot Tables

Associate, Arts, Pre-Engineering

Activities and Societies: ECONOCLAST Fine Arts MagazineDouble loaded on the humanities, voice, dance, and figure drawing. Included.