Ramil De Leon
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Ramil De Leon Email & Phone Number

Service Operations Analyst at Toromont Cat
Location: Pickering, Ontario, Canada 5 work roles 1 school
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Current company
Role
Service Operations Analyst
Location
Pickering, Ontario, Canada
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Who is Ramil De Leon? Overview

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Quick answer

Ramil De Leon is listed as Service Operations Analyst at Toromont Cat, a company with 2978 employees, based in Pickering, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Ramil De Leon.

Ramil De Leon previously worked as Customer Support Agreement Analyst at Toromont Cat and Customer Support Centre Coordinator Level 2 at Toromont Cat. Ramil De Leon holds Engineer'S Degree, Bachelor Of Science In Elecrical Engineering from Mapua Institute Of Technology.

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Email format at Toromont Cat

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Toromont Cat

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Profile bio

About Ramil De Leon

Has been in the Caterpillar Dealer Heavy Equipment Industry for more than 15 years specializing in Asset Management, Preventive Maintenance Planning, Systems Administration and Analysis, Data Integrity, Report Generation and Process Improvement.Key player in the enhancements of Equipment Monitoring Toolkit (EMT) by providing requirements to Developers for automating manual processes, testing new changes and training end users.

Listed skills include Continuous Improvement, Process Improvement, Heavy Equipment, Project Management, and 6 others.

Current workplace

Ramil De Leon's current company

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Toromont Cat
Toromont Cat
Service Operations Analyst
concord, ontario, canada
Website
Employees
2978
AeroLeads page
5 roles

Ramil De Leon work experience

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Service Operations Analyst

Current

Concord ON

Jul 2019 - Present

Customer Support Agreement Analyst

Concord Ontario

Maintain the integrity of close to 700 CSAs (Customer Support Agreements); Help manage the contracts to a profitable completion; Offer support to the Branches during contract execution and support in the connected asset efforts within the dealership.

Customer Support Centre Coordinator Level 2

Concord Ontario

  • Maintenance and administration of Toromont Equipment Monitoring Toolkit (EMT);
  • Work with Toromont Programmers and IT Project Managers for EMT/Contract Tracking systems enhancements and bug fixes;
  • Support Administrative Team in providing accurate contract billing to customers
Jul 2007 - Oct 2013

Senior System Analyst

Manila, Philippines

  • Functioned as primary escalation (Support Manager) of Caterpillar dealers in the Middle East, India, China, Australia and New Zealand on business systems support
  • Facilitated support related issue resolution within product organization (Accenture Manila Delivery Center and Dealer Distribution System in Peoria, Illinois); and
  • Assisted in providing consistent and well functioning business system environment for each Caterpillar dealers in the North America, Latin America, Asia, Australia and the Middle East.
  • Reduced issue resolution turnaround time from 3 hours to 1.5 hours by streamlining dealers’ batch processing. 50% reduction of wait time = 50% increased system availability.
Aug 2004 - Apr 2007

Dealer Business Systems Specialist

Quezon City, Philippines

  • Streamlined escalation of business systems related issues between Information Services Department and users by establishing Dealer Helpdesk System;
  • Completed a Six Sigma Project as Green Belt on Service Quotation Conversion providing US$ 800K return to company in one year;
  • Completed a process improvement project on Customer Support Agreement (CSA) and won in Singapore District President’s Award in year 2000 among Caterpillar Asia Pacific dealers;
  • Supervised five module-coordinators on Dealer Business System (DBS) towards optimum utilization of Caterpillar business systems and compliance to systems requirements as set by Caterpillar; and
  • Formulated sound and constructive policies and procedures on system security and data integrity;
  • Ensured smooth and effective implementation of the set policies and procedures.
May 1995 - Jun 2003
Team & coworkers

Colleagues at Toromont Cat

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1 education record

Ramil De Leon education

  • Mapua Institute Of Technology
    Mapua Institute Of Technology
    Bachelor Of Science In Elecrical Engineering
FAQ

Frequently asked questions about Ramil De Leon

Quick answers generated from the profile data available on this page.

What company does Ramil De Leon work for?

Ramil De Leon works for Toromont Cat.

What is Ramil De Leon's role at Toromont Cat?

Ramil De Leon is listed as Service Operations Analyst at Toromont Cat.

Where is Ramil De Leon based?

Ramil De Leon is based in Pickering, Ontario, Canada while working with Toromont Cat.

What companies has Ramil De Leon worked for?

Ramil De Leon has worked for Toromont Cat, Accenture, and Monark Equipment Corporation.

Who are Ramil De Leon's colleagues at Toromont Cat?

Ramil De Leon's colleagues at Toromont Cat include Jonathan Coleman, Tyler Smith, Wendy Manner, Johanna Elkaim, and Reza Moarrefzadeh.

How can I contact Ramil De Leon?

You can use AeroLeads to view verified contact signals for Ramil De Leon at Toromont Cat, including work email, phone, and LinkedIn data when available.

What schools did Ramil De Leon attend?

Ramil De Leon holds Engineer'S Degree, Bachelor Of Science In Elecrical Engineering from Mapua Institute Of Technology.

What skills is Ramil De Leon known for?

Ramil De Leon is listed with skills including Continuous Improvement, Process Improvement, Heavy Equipment, Project Management, Team Leadership, Strategic Planning, Manufacturing, and Sales Management.

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