Ramil Aftab Email & Phone Number

- Provide consultation to customers on their energy needs- Support customer throughout the Customer Lifecycle, from reaching out to prospective clients to aftersales services, to ensure customer loyalty- Follow a customer-centric approach to optimize the customer's experience

Islāmābād, Pakistan

- Liaised with clients and research contributors globally helping them gain or grant access to investment research on our platform- Handled reporting on the usage and access of investment research- Mentored newly hired teammates on product and processes- Solely responsible for handling research contributors of entire APAC region

Islāmābād, Pakistan

- As part of quality assurance team, timely resolved issues and queries the clients would report about the product- Reached out to banks across U.S. and collect essential information about their financial products, such as savings & loans- Conducted trainings for global employees about what we do and how- Active part of Bank Rates Activities Committee and.

- Supported billing of all outlets of a U.S. telecom company - Responsible for loss prevention of valuable equipment- Helped in maintaining HR records- Managed part of logistics

- Trained and supervised junior staff- Addressed up to 20 customer feedback cases per day- Remotely managed fleet of 70+ cab drivers - Handled up to 300 calls per day, processed orders and answered queries from passengers in U.S.

- Involved in mapping and cross-checking bank identifier codes of banks