Ramin Dehghan Email & Phone Number

Tehran Province, Iran

Tehran, Tehran Province, Iran

Maintenance and enhancement performance of two Jira instances with more than 1.7k active users and 40 service desk projects with +2 million issues.-Managing all critical aspects of Jira toolkits on performance.-Managing integrations and add-ons.-support and troubleshooting issues and errors.-monthly reporting of Jira performance to the CEO, ICT manager, and Process manager.-Creative solutions for implementing new processes.-prepare and maintain documents containing action plans and incident plans.-Technical interviewer for recruitment implementers.-Mentoring and onboarding new team members on Jira products.-Advise other team members to reach best practices.

Tehran, Tehran Province, Iran

SnappFood is the leading online food ordering platform in Iran and subsidiary of Snapp Group that invested by Rocket Internet SE, a European internet company based in Berlin. It allows customers to find menus, order and be delivered from restaurants all over Iran through the SnappFood website and mobile. SnappFood was founded in 2009 and has continuously transformed the way people order food. can consider the Uber Eats of the Middle East.------------review and optimize process of different team such as New vendor registration and sales insight team. -reporting and analysis process to improve more and more. -Support & develop Jira Software which as project management software.-monthly reporting of Jira performance to CEO, ICT manager and Process manager.-Recognizing & modeling business processes BPMN.-Recognizing & documenting business rules.-Analyzing & improving business processes.-Creating different structures and dashboards to monitor and improve operations performance.-Designing and monitoring KPIs dashboards and Service Level Agreement (SLA) in Jira Service desk.-Documenting new and existing processes, procedures and policies.

Tehran, Iran

Tehran, Iran

-Designing and modeling, implementing and monitoring the processes of different team such as New vendor registration, sales insight team, Content, Vendor Training, Cheat Follow-up, Happy call and Incubation and vendor care on Jira Service Desk. -Designing and monitoring KPIs dashboards and Service Level Agreement (SLA) on Jira Service Desk.-Regular reporting of project status to manager.

Tehran Province, Iran

Keepa is here to provide an opportunity for smart investment and paying in installment.Roles and activities:-Discovery and optimize processes of business like Merchant acquisition, contract (contain legal and finance) and purchase Processes in cooperation with dear mrs.Marvi.-implement and re-structure procedures on Jira service desk and train using application.

Tehran, Iran

Member of the revision team of the national document for the development of biomass technology in Iran. During this project, I was proud to work with Dr.Hossein Pour and Dr.Passndideh and learn a lot in meeting and conversation with them.

Mashhad, Razavi Khorasan, Iran

Assistant professors for 6 times which includes:2 course C++ programming for software engineering and industrial engineering students with Dr.M nouri baigi and Dr.P Nematollahi2 courses operation research for industrial engineering students with Dr.M Salari.2 courses Probability theory for industrial engineering students with Dr.M Ranjbar.

Tehran, Tehran Province, Iran

Annual production planning of large industrial molds company from Saipa subsidiary companies with Dr.Esfehani.Because of that project, I succeeded in winning the best student reward of the training period in the university.

Master'S Degree, Systems Optimization, Master

Activities and Societies: Train timetabling, programming I took courses such as nonlinear programming, integer programming, advanced.

Industrial Engineering

Activities and Societies: Photography, art I had a wonderful time at Ferdowsi University of Mashhad, which offered excellent welfare.

Highschool, Math