Ramina N. Email & Phone Number

Houston, Texas, United States

• Gathers, updates, and enters data for new and existing community resources• Ensures records are verified at least twice each year, conducting follow-up as needed to ensure complete and accurate input of data• Ensures appropriate and accurate coding for taxonomy according to Inform USA standards• Responds to all requests for changes about the data from Helpline Specialists• Researches and enters disaster-related information related to community disasters• Answers calls for the 211 Helpline and provides back-up support for other Helpline Specialists as needed

• Created graphics for social media accounts and managed content calendar using Sprout Social• Produced and sent out monthly eNewsletter marketing library programs using MailChimp• Facilitated Innovation Lab appointments for patrons• Managed the Career Online High School program for the branch• Provided reference and circulation assistance at the help desk

• Examined books, movies, music, games, and consoles brought in by customers in order to accurately assess their value for an offer• Fulfilled online orders• Shelved, organized, and merchandised assigned book sections• Provided customer assistance at the register