Ramina N. Email & Phone Number

Houston, Texas, United States

• Gathers, updates, and enters data for new and existing community resources
• Ensures records are verified at least twice each year, conducting follow-up as needed to ensure complete and accurate input of data
• Ensures appropriate and accurate coding for taxonomy according to Inform USA standards
• Responds to all requests for changes about the data from Helpline Specialists
• Researches and enters disaster-related information related to community disasters
• Answers calls for the 211 Helpline and provides back-up support for other Helpline Specialists as needed

• Created graphics for social media accounts and managed content calendar using Sprout Social
• Produced and sent out monthly eNewsletter marketing library programs using MailChimp
• Facilitated Innovation Lab appointments for patrons
• Managed the Career Online High School program for the branch
• Provided reference and circulation assistance at the help desk

• Examined books, movies, music, games, and consoles brought in by customers in order to accurately assess their value for an offer
• Fulfilled online orders
• Shelved, organized, and merchandised assigned book sections
• Provided customer assistance at the register