Ramina Rimorin (Cii Certified) Email & Phone Number

Dubai, United Arab Emirates

Helping customers improve their family's future financial security by tailoring solutions that will address their needs and gaps

United Arab Emirates

As an Administrative Assistant in a holiday homes company, my responsibilities include overseeing guest check-ins and check-outs through our Guesty calendar, ensuring receipt of required payments and documents, and registering guests on Dubai's Economy and Tourism Portal. I collaborate closely with customer service, accounting, housekeeping, and maintenance teams to ensure a seamless experience for guests. I liaise with the building management as well to inform them of guest stays.Additionally, I handle customer service inquiries from Airbnb and Booking.com, addressing complaints, property damage claims, and guest refunds.

Philippines

Handles inquiries and complaints from SME owner regarding POS-related concerns thru inbound calls.

Metro Manila

As an experienced Financial Advisor in a bancassurance setup, I establish rapport with our bank partner's clientele and gather their detailed information such as their financial situation, long-term goals and assess their risk tolerance to tailor insurance and investment solutions to them. In addition, I consistently collaborate with the bank partners to ensure that our targets and business strategies are aligned and also educating them by providing resources, trainings, or workshops to enhance their product understanding to do the necessary cross-selling to clients

Handles customer complaints by demonstrating empathy and providing technical support assistance for their Comcast internet connection and landline issues. Moreover, I use my rapport with the customers to my advantage by upselling or upgrading their plans.

Responsible for providing excellent customer service on inbound calls by assisting customers with their online purchases on Macy's website, responding to inquiries and order related issues

Philippines