Ramin Mohammadi Email & Phone Number

Improve the client's customer service strategy and overall experience for the millions of users of the client's products by recognizing and documenting recommendations.Provide consumers with immediate technical support by phone, chat, email, video, and other methods.Understand and remain up to date with client policies and guidelines resolve inquires accord‐ ing to defined policies and procedures.Coach and instruct users regarding the most popular consumer goods of the client and the primary characteristics of those products.investigate, record, arrange and determine client issues; escalate difficult issues in accordance with established escalation procedures.Communicate bug fixes and new product enhancements to customers.

Santa Clara County, California, United States

Represent Pinkerton's core values of integrity, vigilance, and excellence.Conduct quality investigations and complete investigative reports.Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations.Exposure to sensitive and confidential information.Rapid and effective decision-making during unusual or emergency situations.

San Jose, California, United States

Adequately used the latest technology to track inventory and assets.Forecasted inventory needs on monthly basis.Created and maintained spreadsheets for the report and analysis of data.Successfully coordinated and managed daily physical cycle counts.Analyze different suppliers to obtain the best cost-effective deals.Recruit and train new employees.

San Jose

Skilled and dependable with hands-on experience to perform services, diagnostics, and repairs on most German automobiles.Involvement with electrical wiring and harness. Using soldering tool on circuits.Used diagnostic tools to program and troubleshoot, update vehicle’s engine management system.

Saratoga, California, United States

Developed graphic images and effects to achieve design goals.Performed routine updates, upgrades and overall maintenance of website.Managed video projects from conception to final edit, working with administrators, teachers, and staff to ensure the highest quality.Created promotional, educational and staff training videos for school district.Designed eye-catching logos and advertising materials.Capture footage of WVC events using HD camera.Assist in the studio, performing various jobs such as audio, camera, prompter.

Mountain View, California, United States

Integrating photo upload into a very early prototype of Google Local Reviews, Edited pictures if needed before uploading into maps.Authorized to review, analyze, and if needed remove the photos and ask for resubmission.Working collaboratively with senior designers, product managers and engineers.Working with Google Maps Automotive UX teams to design the best maps experience on devices and in cars, optimized for driving with intuitive functionality.

Sunnyvale, California, United States

Computer diagnosis and repair, system upgrades, troubleshooting and maintenance of computer systems, hardware and software.Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues.Participated in large-scale device setups, upgrades and installations.Performed data recovery, virus and spyware removal.Receiving and placing customer service telephone calls.Maintaining solid customer relationships by handling questions and concerns with speed and professionalism.Resolving customer complaints, managing database records, drafting status reports on customer service issues.

Self Driving Car Engineering

Computer Software Engineering

Certificate, Commercial Music Production

Business Administration And Management