Ramin Peña Email & Phone Number

New York, United States

Brooklyn, New York, United States

Greater New York City Area

• Recipient of 4 NBC Employee Recognition awards, 3 GEM (Going the Extra Mile) and 1 Unsung Hero award.
• Provided daily front-facing IT support for over 50-70 entry-level to C-Suite employees at a walk-up IT service area for technology issues and requests resulting in a daily average of 50-70 completed tickets.
• Lead technician for Covid-19 tracking project involving 150 contact-tracing watches. Managed and trained two contractors in project protocols leading to a successful project with no interruptions and outbreaks.
• Communicated regularly with management and stakeholders from multiple IT teams regarding ticket management, deadlines, and protocols; assisted with business operations and administrations of TechBar functions.
• Responsible for training and coaching 8 technicians and interns on the TechBar ecosystem and how to provide white-glove service; also created documentation on protocols and procedures for additional 10 weekly rotating.
• Resolved and fulfilled over 6,500 ServiceNow incidents and requests helping people in-office and remotely.

Greater New York City Area

• Pushed business results forward by supporting the design, launch, and evaluation of internal programs and initiatives; field client technical inquiries and promote organizational deals, merchandise, and products.
• Led status update meetings with senior leadership and fellow team members.
• Conducted weekly trainings for new technicians and facilitated internal and external stakeholder workshops.
• Scheduled daily itinerary, delegated tasks, and optimized market schedule.
• Managed full funnel sales process from fielding client inquiries, to conducting transactions to implementing equipment set up which led to leading the market with an average of 75% sale transaction.

Greater New York City Area

• Received, maintained, and evaluated inventory shipment records on a daily basis to ensure accuracy with ongoing part orders
• Corresponded with vendors concerning malfunctioning/broken equipment and expedited repair services
• Imaged and configured computers and laptops for replacement purposes or new users
• Sustained acceptable equipment volume depending on requirements of team’s project list
• Communicated with various departments to determine routine needs in order to facilitate deploymentManaged the cleanliness and order of two separate inventory rooms

Manhattan, NY

• Traveled between several educational institutions to troubleshoot/diagnose hardware issues
• Maintained clear communication between manufacturer, company, and client
• Provided installation, break/fix, maintenance and repairs on desktop computers, laptops, printers, scanners and other equipment at various locations within an assigned territory/region
• Provided continuity of customer operations and high levels of customer satisfaction
• Received award for Most Improved Employee of the year
• Received multiple best customer service awards

Greater New York City Area

• Prepared and consolidated Portfolio Performance Report for Leadership using pivot tables
• Performed data cleansing activities as needed to support reporting initiatives for executives
• Provided Project Management administration support using Clarity PPM and SDLC knowledge
• Assisted in maintaining and updating project management framework and disciplines necessary to support Enterprise Program Delivery processes

Greater New York City Area

• Planned and organize budget meetings
• Attended city council meetings and recorded minutes
• Attended political functions to network
• Created meeting agendas and updated politicians’ contact information using Excel
• Maintained effective communication with leaders of non-profit organizations

Greater New York City Area

• Trained entry-level account executives on the marketing system and campaign specifics
• Solicited donations from target audiences
• Led workshops and impact meetings to improve sales
• Traveled to Lyndhurst, NJ and Miami, FL offices to train employees

Jamaica Plain, MA

• Prepared the “Summer Program Opportunities” fair for students
• Built relationships with students and families through weekly communication
• Led team in the organization and execution of multiple state tests
• Managed scheduling, tutoring program and other administrative tasks

Bachelor Of Arts (B.A.), Japanese Studies, Psychology Minor

Activities and Societies: Kappa Delta RhoStudied the Japanese language and culture and went abroad in Tokyo, Japan for a year. Minored in.

A+ Certification, Information Technology

Twenty-two week training program in Computer Fundamentals, Networking, Web, & Microsoft Office. The Technology Service Corps (TSC) program.

Japanese Studies

I took Intensive Japanese where we met four times a day, five days a week. It is the equivalence of two Japanese courses in one trimester.