Joshua Ramirez Email & Phone Number

Dallas, TX, US

Dallas, Texas, United States

• Facilitating communication between customers and technicians, and conveying needs based on discoveries.
• Developing a comprehensive understanding of repair processes to educate customers and increase sales.
• Continuously achieving a Customer Satisfaction Index Score of 90% or higher based on customer feedback.
• Advocating for Subaru customers beyond their warranty period to seek financial support from Subaru of America.
• Submitting claims to Subaru of America and third-party warranty companies for vehicle repairs.
• Generating $1.6 million in sales for the service department by meeting and exceeding weekly sales targets.

Dallas, TX

• Devised and put into action business strategies that resulted in a 10% growth in annual sales.
• Streamlined office operations and improved efficiency by 20% through improved processes and automation.
• Analyzed various marketing campaigns to ensure a minimum return on investment of 5%.
• Collaborated with CEO and CFO to create short- and long-term goals to drive growth and profitability.
• Developed and implemented a policy that reduced the employee absenteeism rate to less than 3%.
• Spearheaded a price increase on all accounts leading to $300,000 in additional revenue.

Dallas, TX

• Created invoices for purchase orders, achieved billing targets by 100%, and followed-up on outstanding invoices.
• Successfully led a team of 15 employees and achieved a retention rate of 95%.
• Verified employee timecards and commission reports to prepare accurate weekly payroll.
• Delegated and monitored administrative tasks to increase workflow improve efficacy.
• Participated in regular office meetings to share updates, collect feedback, and build team morale.
• Negotiated collections to recover funds from delinquent accounts, saving the company over $10K annually.

Dallas, TX

• Prepared and organized meeting agendas for management and kept logs to keep up with updates.
• Created inventory spreadsheets and helped management track all equipment and product usage.
• Managed the schedule for 6 teams and ensured they were dispatched to each stop on time.
• Answered all incoming calls, emails, and monitored voicemail and ensured all calls were returned promptly.
• Assisted management with collections to ensure all invoices were paid on time according payment terms.
• Performed data entry with accuracy and ensured all documents were filed or shredded appropriately.

Master Of Science - Ms, Organization, Learning, And Technology

Bachelor Of Applied Arts And Sciences, Organizational Leadership

Associate Of Arts - Aa, Liberal Arts