Andy Ramirez Email & Phone Number

Houston, Tx, Us

• Performed analysis of computers to ensure client workstations met hardware and HIPAA requirements. Created scope of work documentation to communicate to clients if computer upgrades are necessary.• Responsible for large scale project roll out according to scopes of work reviewed by the client. Such projects include replacing all of the office’s computers, migrating the office’s cloud environment, running/dropping/terminating cable. Worked independently and with the professional services team to complete scopes of work in order to meet client expectations. Traveled across the country to complete projects and was on standby during go-live to ensure client satisfaction.• Acted as point of escalation for the technical support department.

• Performed basic technical troubleshooting of issues pertaining to desktops, Windows servers, software, and network equipment. Provided white glove IT services for clients. Acted as the liaison for clients to communicate with 3rd party software vendors to ensure ultimate client satisfaction.• Acted as the company’s local field technician when it was determined an issue required in-person attention. Installed hardware such as computers, expansion cards, switches, routers, wall jacks, and ran network cable.

• Fulfills help desk responsibilities by answering support requests to troubleshoot issues including desktop, network, program, email, camera, hardware, softphone, and more. Uses a ticketing system to monitor issues and escalate when necessary. • Works with Active Directory to create user profiles, assign permissions, and manage distribution lists.• Performs daily checks to verify stability of servers, computer updates, network security, backups, and security cameras.• Speaks with third party vendors for product purchases, troubleshooting assistance, and to schedule services.

• Responsible of setup, issuance, and maintenance of hardware such as smartphones, tablets, scanners, and gate access devices to employees. Maintains the company's cellular service account.• In charge of development and deployment of IBM MaaS360 MDM policies on company tablets to ensure the devices work to the specifications needed for each individual employee's job responsibility, and to prevent inappropriate use of company devices during work hours. Works with the app development team to confirm their web applications work properly with the MDM policies and the company devices.

5800 Uvalde Road Houston, Texas 77049

•Directly worked with and learned from IT Services employees. Conducted software and driver installation. Performed troubleshooting and resolved PC, printer, scanner, and projector issues in classrooms. •Learned how to communicate with clients in a respectful, informative, and timely manner. Updated service tickets with detailed information and learned when to escalate issues to other departments. •Performed inventory counts on hardware retired from classrooms/instructors for recycling.

• Communicated with guests to take food and drink orders. Provided friendly and helpful service at all times. Was able to patiently help with all guests’ unique needs and relayed information to the manager as necessary. Advanced task management skills were required to properly serve multiple guests at once and to complete additional assigned tasks. Utilized further time management skills as the restaurant was located within Hobby Airport, resulting in guest time restraints.• Also took necessary steps to handle food and drinks properly to avoid contamination and to provide the best experience for the guest. Steps included a thorough hand washing procedure, proper food handling, and clean uniforms. Followed all required restaurant protocols as well as airport security rules.

Education record

Associate Of Science - As, Desktop Support And Network Administration

• Major: IT Desktop Support and Microsoft Network Administration. • Related coursework: Advanced PC Hardware, Introduction to Operating.