Derek R. Email & Phone Number

Rockleigh, Nj

Rockleigh Nj

Rockleigh Nj

Managed a team of 6 very competent IT Staff members while distributing Service-Now help desk incidents and assisting with end user issues including executive management. Held weekly meetings with employees to discuss issues and changes within the department to further it's growth as an IT Department.

Rockleigh, Nj

installing and configuring computer hardware operating systems and applications;monitoring and maintaining computer systems and networks;talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;troubleshooting system and network problems and diagnosing and solving hardware/software faults;replacing parts as required;providing support, including procedural documentation and… Show more installing and configuring computer hardware operating systems and applications;monitoring and maintaining computer systems and networks;talking staff/clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues;troubleshooting system and network problems and diagnosing and solving hardware/software faults;replacing parts as required;providing support, including procedural documentation and relevant reports;following diagrams and written instructions to repair a fault or set up a system;supporting the roll-out of new applications;setting up new users' accounts and profiles and dealing with password issues;responding within agreed time limits to call-outs;working continuously on a task until completion (or referral to third parties, if appropriate);prioritizing and managing many open cases at one time;rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;testing and evaluating new technology; Show less

Livingston Nj

Edison, Nj

Diagnosed and Repaired all Fujifilm printer models.

Network Administration

Education record