Margarita Ramirez Email & Phone Number

Orlando, Fl, Us

New York City Metropolitan Area

I completed a rigorous 15-week software engineering boot camp, dedicating over 60 hours per week to mastering coding skills. This intensive program included:- Proficiency in Python, JavaScript, and React- Experience with RESTful APIs and database management- Strong understanding of object-oriented programming and data structures- Ability to write clean, efficient, and maintainable code- Effective debugging and problem-solving techniques- Collaborative coding practices, including pair programming and code reviews

Bangkok, Bangkok City, Thailand

-Leveraged problem-solving and communication skills to execute and alter travel arrangements as needed, often with less than 24 hours' notice. Delegated tasks effectively while working closely with local suppliers, hotels, restaurants, local guides, and trip drivers from diverse countries and cultures, ensuring smooth and efficient operations.-Guided travelers between cities, highlighting the best attractions and experiences in each location. Managed bookings and schedules, and handled personal issues such as lost items, injuries, and conflicts of personalities with a focus on team coordination and customer satisfaction.-Planned and coordinated logistics for 5 travel tours across Asia, overseeing a total of 150+ travelers. This involved delegating responsibilities to team members and resulted in an average satisfaction rating of 95% on post-trip surveys.-Analyzed feedback from travelers and managers to identify key areas for improvement, leading to a 15% increase in repeat customer bookings and a 10% increase in positive online reviews. Evaluated team performance and overall trip success to continuously refine and enhance future tours.

Orlando, Florida, United States

-Developed and implemented a comprehensive training program for new team members, resulting in a 30% decrease in onboarding time and increased productivity. Emphasized process improvement to streamline training and enhance overall team performance.-Managed calls concerning escalations, disputes, repossession accounts, and remediation, resulting in a 90% satisfaction score and an 85% increase in customer retention by implementing effective problem-solving techniques and empathetic communication skills. Focused on improving customer experience and maintaining high performance metrics.-Conducted thorough daily quality audits for a portfolio of 300 accounts, pinpointing defects, user errors, and necessary modifications with a swift 24-hour turnaround time, leading to a significant 35% reduction in complaints and disputes over a two-year period.-Conducted weekly performance reviews with a team of 15 representatives, implementing individualized coaching plans that resulted in a 90% improvement in collection and quality scores, leading to a 10% increase in retention rates.

Orlando, Florida, United States

-Increased average Geometry State Exam scores by 12% through small group after-school Geometry club, demonstrating a strong understanding of curriculum development and the ability to adapt lessons to students' needs.-Maintained classroom management and high engagement with over 100 students concurrently while providing a high degree of education customization when required. Demonstrated patience and adaptability in managing diverse learning styles and needs.-Implemented differentiated instruction techniques to effectively meet the diverse learning needs of English as a second language learners, resulting in a 15% improvement in overall student achievement. Tailored curriculum strategies to support language development and academic success.-Utilized a data-driven approach to identify and address students' unique learning needs, resulting in a 15% increase in overall student performance on standardized tests. Incorporated technology and curriculum adjustments to address identified gaps and enhance student learning outcomes.

Computer Software Engineering

Gain a foundation in software engineering by building full-stack web applications using back-end and front-end programming languages.

Bachelor Of Science - Bs, Mathematics Teacher Education

Bachelor Of Science - Bs, Psychology