-Managed over 300 accounts across the US and Canada accounting for approximately $3M in annual sales.-Responsible for developing and implementing the account management program for all medium and small accounts, including onboarding all new accounts, delivering client performance reports and recommending cross-sale opportunities. Additionally, conducted a workshop for new and prospective clients at annual industry conference, Flyconn.-Overhauled customer support program resulting in 75% improvement in average ticket resolution time. Implemented strategies for increasing customer engagement on social media, significantly improving the number and quality of user reviews on Facebook.-Developed and implemented training program for Operations team members including account management, customer support, and email marketing.

-Responsible for the development and implementation of growth strategies to include drafting the business plan for a $1M expansion of the restaurant to create a new bar/lounge, private dining room and banquet facility.-Sourced and managed relationships with contractors for operations support, equipment rental and facility improvement/maintenance.-Closely tracked revenues/expenditures and developed financial projections.-Consulted owners on labor management, P&L control, investor relationship management and process improvement.