Wayne Ramirez Email & Phone Number

San Antonio, Texas

♦ Gather information from clients to determine their objectives♦ Expert presentation of loan program to client with emphasis on customer satisfaction ♦ Originate and package loan so that process is streamlined ♦ Development and training of underwriting team to ensure loans processed efficiently♦ Meet with team to review status of loans in process and communicate to clients accordingly♦ Daily review on changes in loan programs, guidelines and interest ratesAccomplishments/Rewards:Top Sales Producer with annual average of 150 1st Mortgage Loans totaling $50,000,000.00

♦ Responsible for outside sales and production of Insurance and Financial Products to customers through various institutions♦ Built strong long lasting relationships with clients to ensure their trust ♦ Educated clients with information helping them understand the importance of asset protection and growth♦ Presented clients with insurance and financial products to meet their objectives♦ Developed retention strategies to maintain client base♦ Hired and developed producers and staff to meet objectives of agencyAccomplishments/Rewards: Agent Rookie of the year 2003 Top Life Producer 2003 and 2004 Awarded numerous incentive trips Recognized as “250” club member by generating 250 policy holder in 1st year of Agency,

♦ Monitored and researched service and productivity performance of Alamo District to include Texas and Oklahoma♦ Analyzed information to determine root cause problems of service and productivity inefficiencies♦ Provided detailed analytical reports to responsible managers and to corporate office♦ Developed District action plans to ensure service and productivity goals were improved to desired standards♦ Hired, trained and developed Service Assurance Leaders in district to maintain service and productivity goals on local level♦ Communicated daily through conference calls with Service Assurance Leaders to review daily resultsAccomplishments/Rewards:Corporate Service Award for District 1998, 1999, 2001/Improved Customer Satisfaction Ratings to 99.8% levels.Corporate Innovative Coaching Program award 2001/Reduced Training Costs by $50,000.00 per year.Regional productivity award 2002/Reduced Weekend Air Operations reducing costs by $10,000 per weekend.

♦ Managed a workforce of 120 employees to ensure external customers received service expected of FedEx♦ Lead people through proper training and development to provide extreme service and rewarded employees accordingly♦ Developed short term and long term staffing to meet projected business and ensure 100% service♦ Forecast business to develop operating budget to meet service and productivity goals ♦ Ensured business was functioning and operating within corporate guidelines and cultureAccomplishments/Rewards:Awarded Station of the Year in Alamo District for several years recognizing leadership, service and profit.Recognized as achieving the most improved Leadership Rating scores in the Alamo District.Developed hiring program to include peer employees in interview and hiring process.Awarded Bravo Zulu for accomplishment of reducing on road costs for weekend and Holiday operations.

Engineering

Bachelor Of Business Administration (Bba)