Ramiro Lopez Email & Phone Number

Orlando, Fl, Us

Orlando, Fl, Us

New York, Ny, Us

◼ Sr. Scrum Leader for all of Private Banking◼ Partner with Senior Technology & Product Leaders to offer key insight into team dynamics, feedback on staffing and execution strategy◼ Provide coaching/managing 30 Developers & 4 Product Owners across 3 teams◼ Interim RTE for Private Banking triaging cross ART dependencies◼ Lead teams in quarterly PI Planning accounting for load balancing/ capacity management, dependencies both internal and vendor driven◼ Onboarding of new hires and team members to Wealth Management Technology as the Senior Leader in Lake Mary◼ Empower teams to self-organize and facilitate decision making during sprint planning sessions ensuring the commitments made are appropriate and uphold scrum principles◼ Coach, mentor, and confirm team delivering stories such that they meet the definition of done◼ Organize, lead extremely complex projects, define project scopes, schedules, deliverable and provide regular progress reports and metrics◼ Maintain an in-depth knowledge of product lifecycles, standards, and supporting processes and practices◼ Collaborate with the Product Owners to understand the business priorities in upcoming sprints and able to impact beyond area of responsibility◼ Update agile tracking systems to provide transparency on Product & Backlogs◼ Ensures team maintains focus on quality and continuous delivery of business value◼ Lead Scrum of Scrums meeting and clearly communicates team accomplishments/impediments◼ Leveraging data to measuring & monitoring progress against commitments◼ Escalating and resolving impediments to help the team ship code

New York, Ny, Us

◼ Scrum Master for Conversational Tool Kit & Capabilities team using the Twilio Platform◼ Provide coaching/managing 12 Developers & 7 Product Owners across 2 teams◼ Manage the successful code release using Plutora & Service Now◼ Lead Production Deployment calls on a monthly cadence◼ Defect triaging in ServiceNow creating, routing and prioritizing tickets◼ Facilitate Agile Ceremonies: Standups, Refinements, retrospectives, sprint & PI planning, sprint demos and presentations◼ Reporting on team structure and efforts using Excel, Word, Visio, and Power Point◼ Onboard new hires◼ Lead efforts in tandem with executive leadership to establish strategic road map◼ Successful Voice migration to Twilio for IT Help Desk◼ Successful Dialer migration to Acqueon/Twilio for Call Center Operations◼ Successful Chat launch to Twilio for Call Center Operations◼ Successful Video launch to Twilio for Clinical Operations◼ Established Team working agreements

New York, Ny, Us

◼ Interviewing and onboarding new hires◼ Create and refine User Stories and manage the Backlog in V1◼ Create functional requirements for developers to create and enhance processes to ensure the successful product delivery◼ Create Source to Target Data Mapping & documenting data transformations to facilitate successful product delivery◼ Present sprint demos and presentations◼ Lead the updates provided to key stakeholders to ensure constant alignment with what is being delivered meets the requirements◼ Worked within IVR, iOS Mobile App, ODS and Web Portal development teams, following Agile/Scrum methodology as a Sr. Business Analyst, acting Product Owner◼ Provided subject matter expertise on data and leading data issue resolution during Business testing/UAT◼ Manage data ingestion into digital assets for Mobile Application development to facilitate the successful launch of the iOS Mobile App & Customer Center Web Portal◼ Create data lifecycle management policy for Mobile Application development

New York, Ny, Us

◼ Create functional requirements for developers to create and enhance processes to ensure the successful product delivery◼ Lead standup meetings to ensure the team is on track with no blockers to ensure deadlines are met◼ Lead the updates provided to key stakeholders to ensure constant alignment with what is being delivered meets the requirements◼ Perform extensive QA to ensure the development is functioning as designed◼ Create intuitive & interactive dashboards/reports within Tableau, Salesforce and Excel for executive leadership leveraging Pivot Tables, V-Lookups, and Formulas to create actionable data◼ Develop call flows and IVR schedules within Interactive Attendant, Admin & Designer◼ Develop SAS/SQL queries using data steps, joins, and union statements still in use today◼ Lead the successful systems testing and validation for various systems including Interactive Intelligence, and Salesforce to identify root causes to issues◼ Developer and SME for two development teams, following Software Development Life Cycle process using Agile and Kanban methodology to develop and automate existing processes◼ Work across other business units as a SME to understand project concepts and strategic objectives to ensure post implementation accuracy

New York, Ny, Us